Contact Kindara Support

by Mzprissycake

This app needs SERIOUS HELP. You cannot change previously set settings due to the apps inability to unglitch itself to make the change. Started off by wanting to edit the personal extra settings I had on the chart such as adding a dot on “prenatals” if I had taken them that day etc,- which it wouldn’t let me do so I had to completely delete each entry and readd it all in. Then when it came to updating my “temperature reminder” alarm, which to this day after a week of messing with it, STILL WONT UPDATE from 4:30am to 6am. Finally decided to just turn off that alarm and use the one on my iPhone. Uninstalled the app and reinstalled it hoping it would fix the issue..but NOPE! Instead none of my previous data entries synced right and instead show up blank so then I had to go in and re-edit all of my personal settings again. This app is a mess. Still waiting to hear back from support. Lastly the Wink rarely syncs with my phone (iPhone 7plus with current update), causing me to have to open the Wink again in the morning, unlock my phone and have the app open for 2-5 minutes for it to get it together. Remind you this is a $150 dollar “hi-tech” thermometer. Wound up just shelling out the $50 for Fertility Friend and manually inputting the temperature results in there. Just a massive expensive headache. 🤦🏼‍♀️

by Sad About Premium

I’ve been using Kindara for several years and have become especially close to about 5 or so women on the community who also have severe Endometriosis and are trying to conceive. Two of them overcame their infertility and gave birth to their healthy babies this past year, one is halfway along in her IVF pregnancy, and the rest of us have now moved on to IVF in order to have children. I love Wink and ordered one as soon as it was available-it’s incredible and saves a lot of time. I’ve noticed Kindara hired some new high-level employees last year and since then got greedy, asking users to pay to use the app (when we’ve already paid for Wink) and then playing around with the app and ability to track one’s daily data, with endless bugs and issues since around Thanksgiving of 2017 (what an inconvenient and stressful time to roll out such an overhaul guys!!!) and messing up the community (as of today it seems the app won’t let me login to connect with the other ladies I’ve become so close to over the past few years-I’m freaking out). Please, please consider fixing your customer service and revert the app back to the way it was before the 6.1 version.

by Llight23

I learned how to chart using kindara almost a year ago. I loved the app then and would probably give it 5 stars at that point. I have been somewhat indifferent about the updates thus far, but the most recent 3-4 updates have been extremely glitched (each one meant to fix a previous glitch seems to create a new one). I’m extremely disappointed about kindara’s move toward paid premium features. I agree with another reviewer that this is particularly unfair to ongoing TTA-ers. Who would just have to continually pay vs a person TTC only needing the app until pregnancy is achieved. The feature I am the most disappointed that kindara is removing from the free version is unlimited custom data. Any of the other things are just kinda meh to me. I’m very strongly considering looking for a new app or even going to paper charting if I don’t find one that’s as comprehensive as kindara. But I would be incredibly sad to lose the kindara community over these things, but (I'm thinking because of a new glitch) I cant access the community right now anyway. $4.99/mo is far to steep a price for the features offered, especially considering the glitches.