SumUp: Payments and POS Reviews

by Johnymendez

It was going great, received my money in 1 or 2 days, except on weekends. But suspended my deposits, without telling me why, then found out they were investigating my account. They canceled my service without telling me why, just citing an article on the terms and conditions. I didn’t break any of their rules or regulations. I submitted all the paperwork they required.

by Jftvhgf

My experience has been horrible with this service.
I got concerned after it had been 5 days of no deposit from client because of this service. They needed verification, I provided contract information, the invoice,contact number of the client because the cardholder name was different. I was answering questions about the card that they should’ve asked my client because that’s none of my business. I waited 3 weeks after playing hopscotch with these losers and scammers and they decided to close my account after ONE attempted transaction. I WILL NEVER USE THIS SERVICE AGAIN. I HIGHLY RECOMMEND RUNNING AWAY. THESE ARE SCAMMERS. My client has my equipment and I’m still not paid. They are a joke. STAY AWAY

by Spamvictim

this app hides and does not disclose details that would make most firms not sign up with them.

1. You firm can’t do manual entries from clients over the phone.

2. They hide and conceal that after your company signs up with your social sec # and bank account info, you firm can run a few small transactions, then without advance notice or disclosure they automatically block your merchant account until you risk identity theft and provide them a copy of your passport or drivers license and proof of your home address via a utility bill even though you’re a Corp.

Stay away from this shady, disreputable U.K. based company!

by Reggiejuice40

I setup my card reader. Got connected to work with my phone. The problem I was having, was that every time I tried to use it. I keep getting a error message. Tried to contact support, numbered times. Kept telling me that someone from support team will contact me soon. Well it’s been over two and half months now. And I still never heard from anyone. I truly think it’s real bad business practices, the way you all run this company. Plus am hearing from other users that they are having problems with this company. If you’re not going to help people, or reach out to help your customers. They why are you even in business.

by Applenash

I signed up a week ago and still not able to login due to technical issues with their server. Usually the turnaround time from other companies are relatively quick to fix huge issues that refrain from customers logging in to use their service. They offered free processing for 30 days but you can’t use SumUp or login on the website to use the service anyways!

Very poor first impression since they are advertising all over Nashville market, but can’t seem to put an immediate fix to login connection issues for new accounts.

by Issaquahjon

Avoid this company as much as you can. It has horrible customer service. You get put on hold every time for a minimum of 10 minutes. Thy say they are going to give you a call back and don’t. After two weeks trying to get one transaction to go through and countless hours trying to get a phone call to go through the said they could not help with a transaction that they advertise they can do. This is a horrible product with lack of customer service that lacks any training.

by Kzdaddy

I had two of their card readers and they worked great. Four months of service with this company and I get an email that says they can no longer service my business. No excuse, no reason, just Term 15 of the user agreement that says they can cancel your account for no reason. Called them and they can not give any information as to why. This has left several of my customers hanging and this company could care less. After referring many other business owners to this company, I am now warning them to run away from this company.

by TannerMorkie

They could have made the process much simpler by launching a notice that Update required “ instead of causing delays on our end trying to figure out the strange behavior of SumUp .
It also doesn’t work with a VPN on.
We also noticed many negative reviews lately which is concerning. We may start looking for another alternative. We had to do the same thing with Stripe after they created so much difficulty.

by NINTYEIGHTDOLLARS

Bought the hardware…finally got the email that after Delays due to heavy volume, I could start taking payments…However when I tried, it wouldn’t process the payments…I called customer service (India pretty sure..hard to understand)…all they could say was, they would send my case to the proper department and that department would take care of it. It’s been a week and 3 more attempts and nothing. Going back to Square.

by Ricciar2

I just downloaded SumUp and I am trying to log in but it keeps telling me that SumUp it’s outdated and that there is a new update available in the Apple store asking if I want to do the update now or later . No matter which one I select , it just not letting me go any further . If I choose update now then it tells me that cannot connect with Apple store , if I choose update later I need to log in again and the process repeats itself over and over .

by Sh@eMom

We bought a this app pro reader to sell some jewelry that our family makes and after waiting a Long time for the approval they denied us anyways.. and the only reason they gave was they have the right to Deny service to anyone the deem to.. it took so long that we missed the selling window for our jewelry so now we have to wait until next time.. this was a waste of money and time..

by Sebuhi Shanghai

Terrible service, terrible customer service, I don’t recommend one one this company. I’m the owner AVRS Furniture one of my costumer dispute quarter of transaction this app hold my whole money. Finally i paid for costumer and he cancel dispute. Even pass 7 month this app did not refund my money. When I call them they say will call you back or refund this Friday. They never call me never Refund. They are just stolen money give worst service!!

by Edna612lopez

If I could give 0 stars I would, I’ve created my account and now that I’m trying to log back into it it won’t allow me it keeps showing me incorrect email or password when I’ve recreated my password More than 5 times. Now I’m scared they will steal my bank account info since It allowed me to plug it in but now I can’t using credit card because won’t let me finish the set up

by Dedimo

After months of using the system they decided to randomly close my account for no reason. They just sent me an email citing an article of the terms and conditions which I didn't violated. When I called support the gentleman told me he didn't have any information and the email support just did not replies.

by Digitalfox23

The low ratings from everyone else speak for themselves. This company has been nothing short of horrible. I made one transaction and they flagged it as suspicious. They claimed that after getting all the proof they asked for about my business, that they were closing my account and threatened to hold my transactions that they held for another 4 months! The only other option was to ask them to refund all the pending transactions that were made to the original card holders. So after almost 2 weeks of not being paid, now I have to flag down the original payment people to resubmit their payments through another service. Their customer service is an absolute joke too. ZERO STARS. Would not recommend.

by Achernar2

I am highly frustrated with this this app app. So I am trying to connect a compatible printer with SumUp, however when I log into SumUp, I do not see the “Account” tab in the top left corner at which the “printer” button is supposedly located. Therefore, I cannot use the printer. Has anyone got the same issue?

by THE LANDMAN

I takes up to five or six days for your money to get to your bank account, for a small business, that can seem like forever when your money is all tied up.

by MarcWilk

this app is incredibly easy to use and the fees are lower than competitors! They even offer live customer support! 10/10 would recommend.

by ETS1990

I use the card reader air and card reader Solo, i love this service because it is very fast and useful, I don’t have any problem with SumUp or card reader fortunately, i case the problem the support is very important. After the registration is important provide the information, in case the service don’t work, I had this problem, the support told me to provide the correct documentation, then SumUp and service working. I use the service by 2019.

by Alsa711

It was quick and easy to set up my account, and straightforward to sync my card reader with SumUp ! Perfect for a small business

by Sjordi

Doesn't let you change the language nor the currency.

Should be a parameter, a switch or a combo box, allowing the customer to understand what's written and select a currency like USD, EUR, CHF, etc...
SumUp missing such basic features renders the terminal totally 200% useless.

by DG Ink

Bom aplicativo, facil de usar e de entender. Porem a unica coisa que falta dentro do aplicativo é um “calculador de taxas” que nao te encaminhe para uma pagina na web

by FoodeeSFO

They take a long time to process your transactions. Being a caterer you want to make sure you get paid before delivery. It’s not possible all time to get 4-6 advance payment. Looking for faster processing service.

by Brian10201

The this app app is easy to use and provides a tremendous amount of value to my business. The low fees and the fast payouts are a game changer!