Contact Coloradoan Support

by MarvP

The iPad version of this app is useless unless you are interested in "news" that is days, weeks or in some cases months old. Updating does nothing to fix this. While there might be one or two up-to-date articles, it by no means mirrors the local news that appears in the paper copy. Useless! It is impossible to tell which articles are current since they carrry no date. My Sunday paper was delivered very late (didn’t come till after 9:00AM), so I read the online version instead. When I compared what was actually in the local printed paper with what was online I was shocked that all the major stories in the paper were not in this app version. But they had lots of articles from earlier in the week that I had already read. They charge us for the paper no matter whether it gets delivered or not or if we stop delivery because we will be out of town because they say “Just read it online.” This app’s content is a pathetic excuse as a replacement for an actual daily newspaper. A better example of a quality online paper can be found at “Summit Daily News”, especially their “e-edition” that is a duplication of the actual hard-copy paper. It is all the more remarkable because it is a FREE newspaper!

by Another Annoyed Subscriber

This is a horrible app. At times it requires me to login a second time, after I have already logged in. Very annoying. Other times it tells me I cannot read a “For Subscribers” article even though I have a full subscription to printed and digital materials.

Plus, I do not want to receive ANY emails from The Coloradoan but I have not been able to find the option in Settings to turn it off. I have all Notifications turned off but apparently there is another obscure setting that is not so easy to find. As per industry standards for web development, the “emails” Setting should either be part of the Notifications Settings or conspicuously located next to it. And, as is par for the course, the “Unsubscribe” link in the emails does not work. Unbelievable.

by Beckycullinan

I liked the app when it was working. However, since installing IOS 14 on both my iPhone XS and my iPad Pro, the app crashes five seconds after I open it. I’ve tried uninstalling it and reinstalling it to no avail. I’m unable to use App Support to notify the development team because that function attempts to open the app where I’m supposed to report the issue. I’m now on the paper’s website and am chatting with someone in customer support to let them know of the issue. Their “solution” is to “refresh your tools after few hours and log in again”. I’ll give it a shot later today.