Türk Telekom Reviews

Türk Telekom Reviews

Published by on 2025-02-04

🏷️ About: The Türk Telekom Online İşlemler application is a one-stop solution for all transactions related to Turk Telekom. The app allows users to manage their mobile, home internet, and telephone subscriptions with ease and convenience. Users can view their usage, make payments, purchase packages, and perform other operations through a single application.


       


Overall Customer Experience 😎


🤬 Negative experience
60.8%

😎 Positive experience
27.6%

🫥 Neutral
11.6%

~ from Justuseapp.com NLP analysis of 11,357 combined software reviews.



Summary of Customer Reviews (Takeaways): 💎

- Looks great and organized well

- Great app



Read 28 Customer Service Reviews 😠💢

4.6 out of 5
why 1 star

I send money to my phone number. Only reason I am using TürkTelekom to buy packages with that money. I just sent some money twice (since first time it didn’t work out). Now, each time I refresh TürkTelekom and check my balance I get a different amount and it doesn’t allow me to buy a package. This should be the MOST BASIC functionality of TürkTelekom and I would expect it to be consistent. It should normally take me 30 secs or so but I am trying to buy a package for an hour now! Not being able to reach a customer representative makes it worse and I feel frustrated. This should be a billion dollar company. PLEASE get some better developers and have a working product for God’s sake!

The password isn’t send

The password is not sent. I tried many times, but the password is not sent, and even by dialing * 952 #, the password sent is not correct.

worst network provider of Turkey

They are thieves , stealing our money without giving proper service and support! I can’t even reach 1mbit while I am paying for 16!

Just one language !!

If i am a tourist and i need some services from my sim and I don’t speak Turkish
Then what should I do!?

Stupid App

Stupid App that’s only in Turkish...A country that receives 20 million tourists a year and they don’t have the technical ability to add the English language...pathetic...

Stupid

How come big company like you guys and has no English language in their app or customers care . Stupid stupid

No English

For tourists its useless
There is no English option for check credit or buy credit

Thieves

I don't think i ever hated a brand as much as i hate Turk Telekom. Worst service provider in Turkey, hands-down. They steal your money every month and now I'm stuck with them. Also, don't force update every single time!

Doesn’t support another language

Difficult to use for international customers

English menu & language?!

Why there is No English language and menu option in such well branded mobile company, how your bilingual customers will be able to use TürkTelekom ?! Is it only for Turkish people to buy and use ?!?!

Unreliable

Unfortunately, TürkTelekom works only half the time. It has serious connection problems and it also reverts some settings like touch ID authentication after a while without the user’s consent.

No transactions history

I can’t see my transactions history about depositing money and buying packages .
Why is there only one language support.? At least English language can be added.

Annoying marketing consent

Every time I open a page it asks me if I want to receive messages about campaigns, etc. Even if I press on “I’m not interested” it keeps asking. It’s annoying!

Add English language

It’s good but haven’t any option for change language

It’s great application but only one thing missing

I really like it, it’s makes things a lot easier than before but if you only add English language beside the Turkish because I’m learning Turkish now I don’t understand everything

Thank you

Thank you Turk-telecom

My Turk Telekom :)

A great communication operator and every week giving GB as a gift it’s so nice, appreciate guys. Thanks

No English language

The application do not support English language and most of the time TL top up is not working

English problem

TürkTelekom looks so great and organized well but the very tiny problem is that it has no English language and certainly not any language variation :(…

English

Its a great app but it needs to support english since many foreigners comes to turkey and don’t understand turkish

Language missing

How to use TürkTelekom if i am a Tourist??

The English is the a global language and it must be added!

Money transfer late

When I add money to my account, I want to see it immediately.

Language support

Why this application didn’t support at least the English language?!?!?!why?!?

How can I change the language?

How can I change the language in TürkTelekom. ?

Why no English language?

Please can you upgrade the version and add English....

Language

It's a good program but it does not support English

English menu

Please add english menu
Turkey is a tourist country.

Good but ...

Please add English language!



Is Türk Telekom Safe? 🙏

Yes. Türk Telekom is quiet safe to use but use with caution. This is based on our NLP (Natural language processing) analysis of over 11,357 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.6/5 . Justuseapp Safety Score for Türk Telekom Is 31.2/100.

Safety Analysis

83.7% of users say app is Safe 👍
83.7%

9.1% of users have Some Concerns ⚠️
9.1%

7.2% of users say app is Risky 🚨
7.2%


Is Türk Telekom Legit? 💯

Yes. Türk Telekom is legit, but not 100% legit to us. This conclusion was arrived at by running over 11,357 Türk Telekom User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for Türk Telekom Is 44.3/100..

🔏 Privacy & Data Safety

Türk Telekom collected the following data from you:

  • Data Used to Track You:
    • Contact Info
    • Identifiers
    • Usage Data
    • Diagnostics
  • Data Linked to You:
    • Contact Info
  • Data Not Linked to You:
    • Location
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics

Pricing Information 💸

**Pricing data is based on average subscription prices reported by Justuseapp.com users..

Free

- Access to basic features such as viewing usages, billing information, and paying unpaid bills.

[2] Premium

- Monthly subscription fee: 9.99 TL

- Access to all features including tariff changes, package purchases, top-up money, and international usage settings for mobile subscriptions.

- Access to all features including offer and package transactions, additional package purchases, and secure internet for home internet subscriptions.

- Access to all features including call details and landline application for phone line subscriptions.



How was your experience with Türk Telekom? Post a Review




Features

- View usage and tariff information for mobile subscriptions

- Change tariffs and purchase packages for mobile subscriptions

- View billing information and pay unpaid bills for mobile subscriptions

- Track balance information and top up money with credit card for mobile subscriptions

- Edit international usage settings and set foreign usage limit for mobile subscriptions

- Access frequently used operations through Widget for mobile subscriptions

- Execute changes to offers and package transactions for home internet subscriptions

- Purchase additional packages for home internet subscriptions

- View billing information and pay unpaid bills for home internet subscriptions

- Apply for internet and Tivibu for home internet subscriptions

- Perform operations such as "Secure Internet", "Modem Management", and "ADSL Password Change" for home internet subscriptions

- View call details for phone line subscriptions

- View billing information and pay unpaid bills for phone line subscriptions

- Apply for a landline for phone line subscriptions

- Perform operations such as "Nearest Office/Seller and Pharmacy Inquiry" for phone line subscriptions.