Contact Polaris Support

I have to used this app for years and recommended it to many people. Offline feature was a life saver. Recently app is ridiculous. Doesn’t work at all. I have used it on many phones but have used it on my current iPhone 8 for at least the years. Has suddenly stopped working. Went riding in st George Utah a few weeks ago and downloaded offline map of the area. Needed to rely on the app to find our way back as I have done on many rides but this time the app only showed an arrow on an extremely basic map, no roads or trails. App eventually just kept locking up, was worthless. Had to just pick our way home by trying different trails. App is useless. Was riding in an area with full cell coverage today and so couldn’t even find my location in the parking lot. Said gps signal was too weak. Went from one of the best to just something taking up memory on my phone. Need to find another option at this point.

I used to love this app but can no longer download offline map regions. The only option is to ‘Choose Map Area’ and doing so just takes you to the map screen, allows you to zoom in or out on an area and take a screenshot they call a “map”. If you zoom in tight enough for trail numbers or FS road names then the screenshot is of a tiny area. Zoom out to capture the whole trail system and no labels. I haven’t tried but I assume this means when riding it’s not interactive either. There used to be a feature to select from a list of trail systems and download actual data for an interactive map. Considering that 90% of US Forest Service Area I ride in has no cell coverage this app is now useless. This could be a bug but, if so, has been ongoing through several updates for months. Tried to provide bug feedback on app website and their form closed out in the middle of typing so, this is my feedback.

I have used this map for years and had good luck with it. Heck, even relied solely on it for many trips. Whatever changed this year has made it unusable. Very slow to load but the biggest issue is the offline maps. Again, they have worked for years but now they are worthless. We ride in a lot of remote areas where cell coverage is spotty at best. Went to pull up offline map that said took 500MB of space and nothing. Just a picture of the region. No trails, nothing, can’t zoom. Had to rely on a good ol compass. This app would have left us stranded. Looking at snow checking a sled this year again but if this is the same mapping software used on the sled, I’ll be foregoing the PIDD. In summary, can’t trust it anymore and left us stranded. I’ve resorted to other mapping software now. Hopefully they can fix this because I used to enjoy the app. Disappointed. Whatever money Polaris saved switching mapping software wasn’t worth it.