Contact WWD Support

by Synesthë

This app used to be buggy and clunky but it was at least functional. But now, since the last update, it logs you out and DOESN'T LET YOU LOG IN. I actually have both the iTunes subscription and the WWD Print/Digital subscription (due to an overlap in renewal timing) and neither works. Logging in through iTunes doesn't work and entering email & password doesn't work. I have tried deleting the app and redownloading, have made sure my software was up to date, have checked and rechecked my subscriptions, everything. This has been the case for several days. Nothing works. I have emailed both iTunes and WWD several times with NO RESPONSE. I am paying for a subscription that I can't even use and no one has bothered to return my emails about it. Very upset, might have to do a charge back on my credit card.

by MicheleWalters

If I could give it zero stars, I would. This is such a waste of money. I paid for a subscription specifically so I could read it on my iPad/iPhone, and I have not once been able to log in. Save yourself the money and don't bother. I emailed customer service and explained that it kept saying "system error; please try again later," and their response was that I could log in with my email and password or with my account number and zip code...I already tried that, that's why I sent an email in the first place!!! So I called customer service and was assured their technicians were hard at work trying to fix the issue, but they couldn't tell me when it would be fixed or even how long this had been an issue for them. WASTE OF TIME AND MONEY, CANCELING MY SUBSCRIPTION.

by Crystal-phoenix

I've been reading WWD for many, many years, and was thrilled when this app came out - no more piles of papers to deal with. But this app is atrocious. It would be bad enough if it were just the auto download and archive features didn't work as promised - they never did - but since the last "update" it won't download at all. For your subscription price, you get the sidebar article teases, and the issue covers - that's it, no content, no full articles, no web access. Plenty of other publications have figured this technology model out, so I can only assume that WWD does not wish to be in this space at all. All digital subs from this point should be refunded immediately, and this app should be pulled - it is an embarrassment.