Contact MyHeritage Support

I cannot export a viable GEDCOM from either MyHeritage nor Family Tree Builder to import to Family Tree Maker. I can import a FTM Gedcom into MyHeritage. Why is the export not viable? I'd like to coordinate family trees on both sites. How can I do that?

The website has stopped me from using the Enhance feature in Photos, because I have "reached its usage limit". However, the website clearly states, "Users who have a Complete subscription with MyHeritage can enhance an unlimited number of photos." I do have a Complete subscription (account ID# 1682295372). Therefore, I am entitled to enhance as many photos as I wish. Please restore my right immediately. Thank you.

It has been has been close to 2 months since I have been locked out of my acct. I have spoken to 4 reps regarding this issue and have been told it is a "Security Issue" and i will have to wait until someone (i don't know who) will contact me. After almost 2 months I still haven't heard from someone (who ever that is). I've asked to speak with a Supervisor (who the reps contact, they do not transfer me)) and come back with their reply that they can't do anything because it's a secutity issue. "What a way to run a ship." I believe the time has come to somehow DEMAND a solution to this problem. It is hard to comprehend that I can't speak with the right person or it takes almost 2 months to work on the problem without any response to the individual about the status of the problem.

I echo the sentiments of several before me. Apparently, they insulate themselves such that you can’t connect with a live person. I even attempted to talk to sales and was on a perma-hold for a significant amount of time. The focus of my need to communicate was that in doing research I found that they had a lot of family data that was close, but was incorrect and flat-out wrong. Sadly, anybody interested in doing research online runs into the pitfall of gaining incorrect information and then potentially passing it on through other channels. I’m sure, like many, there is so much data out there that you can’t be sure what is or is not correct, even though most people assume it must be right. Researchers beware, few of these places, give you an outlet for contacting anybody to attempt to correct misinformation on the web. Judging from the number of complaints to the Lehi, Utah Better Business Bureau, as well as the online comments, this company does not serve genealogy very well!

Like so many members, I too am having issues with communication with them! No phone numbers are listed to talk to a live person! Looks like we members need to file a class action suit in court! Damn Mormon's

I ordered 2 DMA tests. Ive never received any confirmation or receipt. I have been charged thru London GBR. When i live in US.

I just want to sign into my account - it says my password has expired and I need a new one. Then it says it sent me a link at my e/mail address but I never get the mesage. Nothing wrong with the email - it is MyHeritage that has the problem. I am a paid customer and want to get into my account without haveing to join some 'help group' that charges me a fee to fix my e/mail. My account number: 721147011

I have had a MyHeritage account for years and now can't get in. The login message is telling me I need to change my password. When trying to do so, it keeps telling me that they sent an email on how to do this, but I have not received any to date. Tried calling support, but you need your account number to talk to support, which I'm locked out from. In essence, I am locked out of my account and have no way of getting in. Tried the app and it wanted my phone number, but that, too, looped back to the email message. Also tried calling sales, but they have built a barrier, too. Very frustrating and disappointing!

I am writing to MyHeritage of which I am a fully paid up subscriber but cannot for some reason receive emails from them. Now I have been informed that my password is outdated and I need to enter another that they need to email to me. I can't receive emails from MyHeritage. My subscription is current for another year and I am unable to use it until I have a new email. Please help.

I cannot change my "expired password" because I never received an email from you as promised. Please contact me to allow me access to my Family Tree #354091712 Curtis Riser Family Tree.

I need to speak to a living breathing representative.

This is beyond ridiculous. You can send emails trying to sell me crap all day long but your help desk cannot respond and resolve my issue? I bought a year's worth but at the rate this is going, I do not see me using this dog piece of software beyond that. I cannot export a GEDCOM. I put in a ticket to work it, but the help desk could not seem to contact me back to work the issue and eventually closed the ticket without ever resolving the issue. Now, I cannot find anyway to respond back.

We have been trying to get into heritage for weeks now. We cannot find a phone number that will get us to you No matter what we do we keep getting ACCESS DENIED Please ring us on 0409414716 Australia Thank you

I have not signed up for My Heritage therefore do not take any payment.