Contact SemaConnect Support

by FenigDurak

I live in an apartment complex that has Sema Connect stations for residents. When I first moved in the stations were “plug and play” with no need for the app. Now that app functionality is turned back on, it causes so many issues that the chargers rarely get used. The map view doesn’t register the station at all. The “charge now” screen instantly erases the station ID number rather than turn on the station. I have the building saved as a favorite, but when clicked, the available stations never load. So each time I want to charge I have to call the 800# and enter my credit card and accept a $20 hold. The app has worked for me once. I plugged in, tried the favorites screen, but had to walk away from the car back into my apartment to get on wi-if before it would connect to the station. The app is garbage. The stations are not.

Contacted Sema for support and was advised to turn off 5G. So to utilize charging for one of the technically advanced vehicles available to consumers I have to throttle my mobile phone?

by HokieFan#1

SemaConnect is by far the worst charging network I’ve encountered. I live in an apartment that has SemaConnect chargers and I’ve encountered the following issues:

1. “station is offline” in the app, but the actual station doesn’t indicate. Reporting an error takes 1-2 weeks for any resolution

2. The app never shows confirmation on whether the car is actually charging. I don’t get phone signal in the garage, so I have to start charging when I get to my apartment, I’ve had many times where the app bugs out and my car doesn’t charge.

3. “Error: no power” this error comes way too often, the chargers look like their working, but there’s no power coming from them.

4. “Cannot connect to charger” some of the chargers are using T mobile 3G networks, which have been phased out. So those chargers are essentially not working, it’s impossible to connect to them.

If you have an electric car and have to rely on charging from SemaConnect chargers. I’ve strongly suggest finding somewhere else to stay. This has been a nightmare, and the problems mentioned above are not isolated to just my apartment complex, I’ve tried to connect to SemaConnect chargers outside my apartment and they never work.

by Arkenean

This app was and company overcharge and under deliver. They seem to market mostly to large property owners who want to charge excessive rates (still cheaper than gas per mile, but barely) and don’t care about user experience. The app was so buggy, I had to enter my CC information into their website and just consent to whatever they had going on there in order to charge. They had me input CC info before even giving a quote! This company replaced our previous ChargePoint provider who had a similarly terrible app, but not unusable like this one. I have no idea why the property manager felt the need to change, but they must have not understood how shoddily built this app and company appear to be. DO NOT USE THIS UNLESS YOU HAVE TO. 150mi of range slow charging at 30A should not cost $24.