Contact mail.com - email & cloud

Contact mail com Support


Company Name:

About: Mail.com, a web portal and web-based email service, offers news articles and videos and a free
webmail application with unlimited storage.

Headquarters: Los Angeles, California, United States.



mail com Customer Service 💢

Hard-to-find customer service info can be a red flag. Is mail com Safe to use?

The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.



NOTE: If the links below doesn't work for you, Please go directly to the Homepage of 1&1 Mail & Media Inc.



Verified email ✔✔

E-Mail: [email protected]

Website: 🌍 Visit mail.com Website

Privacy Policy: https://www.mail.com/company/privacypolicy/#.7518-footer-nav2-3

Developer: 1&1 Mail & Media Inc


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Privacy & Terms:

https://www.mail.com/int/company/terms/



Can I trust mail com app?

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20 Most reported problems 😔💔

4.7 out of 5
PatP
2026-03-13

I've beel locked out of my account since beginning of March. Totally frustrating. I've send requests to mail.com to unblock the account and reset my password for days on end now... No response. No email, no response. I've been using this service ever since it was called iName back in the mid 90's. Their support is really, really mediocre to say the least at this point. No idea as to when I can access my account again... 🥺

Harmony Ray
2026-03-03

Hi, It seems that many people are having the same problem. We unable to login into mail.com and the same code appears Would it be possible to get an answer about the problem and how soon it can be resolve?, without any solution. We deeply depend on using our email and its service. Please, respond.

Alan Lee Zacher
2026-03-03

Help! For the past few days, my email hasn't worked. A message states "error, too many requests". What do I do?! contact me at: zlee57565@redacted

Louise G. Rufing
2026-03-02

I CALLED YOU YESTURDAY MAIL.COM ---MY EMAIL IS STILL BLOCKED I NEED TO GET IN I CALLED YESTERDAY STOOD ON PHONE 2 HOURS LISTEN TO STUPIED MUSIC AGAIN NEVER ANSWERED SO THIS TODAY TRIED AGAIN EARLY AM I CALLED AGAIN 1 HOUR 15 MIN AND AGAIN NO ANSWER

John DeStefano
2026-03-02

I have been a customer for the past 4 years. Service has been good so far. However, now when I log in I receive a error message. I'm unable to open my account. Please assist as I wish to continue with your service. Thankyou.

Graham Shepherd
2026-03-01

this is the second time in aweek that I am unable to log in to my account , I am fed up with your poor service, please unblock my account once again

Judy Wilder
2026-02-26

We have been down most of the day. I called ur support center at 10:00 AM this morning. They stated that th eproblem was at ur end. Status code I keep getting is 429 Too Many R?equests. How much longer r we going to be down? The person I talked to this morning was very rude and very discourteous. I am not a technical person but have been a customer for many years. Please respond ASAP. I email my son in China each & every day.

Michael Edward Propst
2026-02-26

i can't get signed in it wont let me{ "error": { "status-code": "429", "message": "Too Many Requests", "request-id": "0034ff5a5f36a5b4f3c691d80a95f7f6" } }

Gary Nelson
2026-02-26

I'm logged in on my iphone, but, when I attempt to log in on my laptop, I am receiving the following message. {"error":{"status-code":"429","message":"Too Many Requests","request-id":"ba12711f3dada79b79f241892f9b194d"}}

Jeffery Braun
2026-02-26

I cant log in, and I am getting this error- {"error":{"status-code":"429","message":"Too Many Requests","request-id":"54ec2d3d7407779886e043c9f409f21a"}}

Kirsty Jones
2026-02-24

I have used the help centre but no response, how do I speak with someone to reset a password with no recvory back up

Judith Nicoll
2026-01-29

cannot rceive or send emails

Richard Allan Posivy
2025-12-24

CAN NOT LOG IN----SAYS"no available server"

Ericmate
2025-12-24

My mail.com email address is erickench@redacted. I've been using this service for over 20 years. When I try to access my email I get a message stating "No server available".

Louise G. Rufing
2025-12-05

My husband died (Robert E Rufing )and I need to get into my email's (louiser@redacted) and I can not remember the password to get into our email's to get him cremated can you PLEASE HELP ME PLEASE can you at least give me a Generic number and then I can change the password after Please OR CALL ME and give me a generic pass word PLEASE my phone number is ----619-548-3078 ----My name is Louise g. Rufing we live 9496 Stoyer Dr. Santee, Ca 92071

Leonard Nirenberg
2025-11-23

For some unknown reason I am not receiving emails on my home computer. I can send messages out. What can I do?

Margaret Vetere
2022-11-28

Received my invoice but my credut card Capital One ending in 7178 was not charged. Why?

Garbage email service company

2022-08-25

by Veryveryveryveryunhappy123

Would rate 0 stars if possible since I don’t think this company even has and email service. I signed up for an email address and then instantly said I was locked out of my account and that I need to reply to the message regarding access, then the next day they emailed me and I got this message word for word “We have forwarded your request to unblock your account to our security department and it was determined that the account in question will remain blocked.
Please note that this is a decision made by our abuse department and we do not have further information we can provide to you.”

I didn’t even USE my email account at all because it was instantly blocked?!? What a joke. I’d stay far away from this company seeing as to they can lock you out of your own email forever at anytime and without reason and directly to your face tell you that you can’t ever use your email again. Pure insanity.

Few glitches

2022-09-01

by Akisakson

I’ve had this app for 3 years now and here are a few things that I wish would be updated:
1-replying from my ‘sent folder’ sends an email back to myself. When I’ve sent a customer an email and then remember one more thing I need to include in the message I’ll go into my sent file and hit reply. Most all other mail apps know that I don’t want to reply to myself but reply to the person I’m having a conversation with. With this app I type up a whole message and it sends it to myself and I have to do it again.
2- if I create an email and put it in my drafts, when I go back in to finish and send the email it always says “invalid email address” and I have to copy the whole message into another email and resend.
3- Can’t “search all” for a key word. When I put emails into folders and then need to do a search, I can only choose inbox, sent, or trash, etc. I’d like to search a key word in all of my folders at once.

Want to delete ASAP

2022-09-08

by Adinnidu Nuffin

Why do I even have this app? It seems with every update, it gets worse. And YES, reopening the app and rebooting my iPhone DOES NOTHING TO HELP. When I open the app, it loads less and less emails, each time I open it is less, until all I’m left with are the emails that immediately arrive in real time. Then, if I close it and come back, those are gone, too. I try the “search in server” option and it just goes round and round, but never does anything, not even retrieving the emails that I KNOW are there! It’s sad to say that I get more done by accessing my account through my internet browser than through the app that this account was specifically made for. So, why do I still have this app? Really good question, I’m wondering this myself 🤬 Perhaps I’m just holding out hope like a derp that the next update will clear these issues up. Not sure I will even stick around that long.




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