Contact IBM MaaS360 Support

I have this app installed for work, but I actually never used the app. I was able to get my email account added to the native apple email app and it worked great. Until I got a new phone. Now it shows the account, it knows it exists, but the actual email never gets pushed through. So, I have to sign into this app in order to get which is a HUGE pain. I have to sign in with my corporate password, and a alphanumeric PIN for Maas itself (or Face ID) and then I can get to the email. But only momentarily because if you read one and go back to the inbox, you have to sign in all over again. And it will randomly say authentication success, only to moments say authentication failure. All I want is my email pushed to the apple app. But it won’t work and no one knows how to help me. Edited to add getting any kind of support for this app is IMPOSSIBLE because they make you jump through so many hoops in order to even hope to talk to someone 🙄 Create an account with a corporate email (which I have extremely limited access to given the problem I’m having) to even open up a ticket? Why is all that necessary??

To start, I assume most users are required to use the MaaS suite of apps because of their work in a corporate environment that requires its use. Okay, I get it and the desire for an added level of security - no quarrels with that idea, and even that it might lead to some limitations. But the problem here is that even the basic functionality of the apps fall well short of Apple's native apps (let alone third party versions). Email is clunky, with autocorrect that makes no sense and fails to learn, messy handling of attachments (when forwarding or adding to an email). The calendar has no time zone support and bungles appointments sent from another time zone. Contacts currently won't export to the native contacts apps, even when corporate policy allows, meaning incoming calls won't show the caller and outgoing calls have to be initiated from within the app.

There are more negatives than I can list for this app, but let me hit the highlights: repeatedly asks you to sign in, even if you have TouchID set up. I’ve had it ask me 7 times in 10 minutes to enter my password (though I entered it right and got the Success! message every time) does not run in the background like a traditional email app, meaning if you close the app, it won’t send your email if it’s still in the outbox (nor will it give you a warning) you can’t set up push notifications, so you have to open the app to find out if you have new emails any files you save to your internal documents are not accessible by other apps, meaning you can only view documents and not edit them or upload to OneDrive, etc. (even your enterprise account!) events only show in the calendar in the app, they don’t show in your Apple calendar. So you have to flip back and forth if you want to truly see if you’re available and have no work *or* personal commitments. Overall, it absolutely does nothing to help productivity and actually hinders it when an email you thought went out didn’t actually send until two hours later when you next opened the app.