IBM MaaS360 Reviews

by Shelllllleeeeeyyyyy

I have IBMMaaS360 installed for work, but I actually never used IBMMaaS360 . I was able to get my email account added to the native apple email app and it worked great. Until I got a new phone. Now it shows the account, it knows it exists, but the actual email never gets pushed through. So, I have to sign into IBMMaaS360 in order to get which is a HUGE pain. I have to sign in with my corporate password, and a alphanumeric PIN for Maas itself (or Face ID) and then I can get to the email. But only momentarily because if you read one and go back to the inbox, you have to sign in all over again. And it will randomly say authentication success, only to moments say authentication failure. All I want is my email pushed to the apple app. But it won’t work and no one knows how to help me.

Edited to add getting any kind of support for IBMMaaS360 is IMPOSSIBLE because they make you jump through so many hoops in order to even hope to talk to someone 🙄 Create an account with a corporate email (which I have extremely limited access to given the problem I’m having) to even open up a ticket? Why is all that necessary??

by Research Girl 64

I left my employer. The Mass 360 was installed on my personal phone to push emails from my work email address into my phone. 2 days after I left my employer, I noticed that I had lost control of my phone. My employer had taken control of my settings. They were able to remove all evidence of my work exchange acct and the Maas 360 app icon. I had no access to the email anyway so I have no idea what the purpose would be. What bothers me is that my privacy was breached. My previous employer had no right to take control of my personal phone. I tried calling IBM and was given the run around. Think twice about installing this.

by Mac_User_01

IBMMaaS360 is poorly designed and lacks very basic functionality (eg, automatic mail forwarding, attachment saving) that is found in nearly every other email app.

The net result of these missing features as well as a plethora of overly-burdensome restrictions is that the MaaS360 app actively disincentivizes me from checking company email. I recommend avoiding IBMMaaS360 at all costs.

by Shane Brion

FaceID no longer works on iPhoneX. This makes using IBMMaaS360 almost impossible because it requires your PIN every time you check your mail. I travel for work and need easy access to my work email. It’s not easy anymore. The worst part is that the FaceID gives you a check mark to confirm your identify then says it’s a failed attempt. Can you fix this? It’s only since the update. I’m rating 1 star star for now pending a fix.

by Frhhyrfbjj

Since the latest iOS update, I find that while typing an email and when using the letter I, IBMMaaS360 locks up then shuts down. Typically I have to sign back in when this happens. I’ve also noticed that IBMMaaS360 notifications are laughable. Most of the time I never receive any notifications when I receive email. I’ve also read some of the reviews and noticed the developer never responds.

by Praying For Updates

Clumsy and outdated. No facial recognition option for latest phones. Calendar view makes you tap or scroll each day looking for details. This make looking for an open time cumbersome and time consuming. There are lots of good calendar views out there that have mini Month views. Badge notifications are the only incoming email alert, I need a tone. Reminders and calendar have tone...
IBMMaaS360 doesn’t allow Siri to access contact information to place voice command texts, emails or calls. I’m sure it is very secure and allows employee to wipe the phones content but it is very limiting for the end user. iPhone X user.

by Josh_M5683

I’d give it less than 1 star if I could. Company forces all email and stuff through here for phones, so they can delete it when you leave which I get........but IBMMaaS360 is the worst. It never works right and when I change my password at work every 90 days IBMMaaS360 then won’t let me put in my new password and I have to delete it and reinstall it and then call IT help desk.....I hate this thing

by Erased94

Please fix IBMMaaS360 to actually notify me of new email, all I get now is, maybe a red indicator with the amount of messages that are new stapled to the corner of IBMMaaS360 icon. The MaaS360 app is not that reliable or accurate. Sometimes, I don't even know I have email unless I actually log into IBMMaaS360 , seems pointless. I should get a notification when my phone is locked/unlocked, a chime, something. I have all the chimes, notifications enabled and yet IBMMaaS360 doesn't reflect these changes either through visual notifications or audibly. I've had IBMMaaS360 for 11 months surprised this hasn't been addressed, I can't be the only one. I've uninstalled, reinstalled etc.

by Kjb0409

There are more negatives than I can list for IBMMaaS360, but let me hit the highlights:
repeatedly asks you to sign in, even if you have TouchID set up. I’ve had it ask me 7 times in 10 minutes to enter my password (though I entered it right and got the Success! message every time)
does not run in the background like a traditional email app, meaning if you close IBMMaaS360 , it won’t send your email if it’s still in the outbox (nor will it give you a warning)
you can’t set up push notifications, so you have to open IBMMaaS360 to find out if you have new emails
any files you save to your internal documents are not accessible by other apps, meaning you can only view documents and not edit them or upload to OneDrive, etc. (even your enterprise account!)
events only show in the calendar in IBMMaaS360 , they don’t show in your Apple calendar. So you have to flip back and forth if you want to truly see if you’re available and have no work *or* personal commitments.

Overall, it absolutely does nothing to help productivity and actually hinders it when an email you thought went out didn’t actually send until two hours later when you next opened IBMMaaS360 .

by Drewbens

To start, I assume most users are required to use the MaaS suite of apps because of their work in a corporate environment that requires its use. Okay, I get it and the desire for an added level of security - no quarrels with that idea, and even that it might lead to some limitations.

But the problem here is that even the basic functionality of the apps fall well short of Apple's native apps (let alone third party versions). Email is clunky, with autocorrect that makes no sense and fails to learn, messy handling of attachments (when forwarding or adding to an email). The calendar has no time zone support and bungles appointments sent from another time zone.

Contacts currently won't export to the native contacts apps, even when corporate policy allows, meaning incoming calls won't show the caller and outgoing calls have to be initiated from within IBMMaaS360 .

by NASA Dude

Required for secure email by my work. There are times that it works fine for days though it is klunky. Then it will lock up and you are screwed. You can kill IBMMaaS360 dozens of times and you will get a blue screen or a frozen screen. Sometimes it will come back to reality, usually not. You can powerdown or hard reset your phone, but it rarely helps. After a crash you have to re-enter your passcode. You have to complete the passcode entry in less than 2 seconds or it will lock up again. At least once per week I have to spend an hour or more trying to get it to start working again, usually to no avail. Usually it will just start working again 2 to 5 hours later. Absolutely maddening.

by Abe Rad

There are two very annoying bugs/omissions in this release. First is that it can take up to a minute to load IBMMaaS360 at times. I can’t find a pattern and I am not sure this isn’t something to do with some backend server or not so this might not be the apps fault.

Second issue is much less forgivable. The arrow keys are non-functional. This seems like a weird issue and very annoying.

Third is the omission of any split screen support. By now, this feature is standard for any maintained iPad app. Please add this.

The rest of the annoyances are limitations chosen by my organization... i.e. no copy and pasting of URL’s etc outside of IBMMaaS360 . The internal browser is a far cry from safari and the file preview is fairly limited too but they get the job done... IBMMaaS360 gives IT security teams a lot of control and this can yield a very locked-down security focused solution to accessing email but at a very high cost to productivity. Hopefully your IT teams spend a little time with a proper risk assessment and you may have a better experience.

by Firedogg00

If I’m in IBMMaaS360 , I can see the email in my inbox seconds before the notification occurs. This is just plain silly, please fix and actually system test it on real hard hardware (not just phone sim!)

Also it’s very easy to prematurely hit “send” on an email while trying to add or edit recipients... maybe add a send confirmation option?

Finally, can’t add a room listed in Exchange to a calendar invite... that’s just basic and should be included.

by Tms610

The use IBMMaaS360 for work. I work remotely a lot and rely on IBMMaaS360 to notify me over emails. Notifications are not very reliable. Sometime I get notifications, sometimes I don’t. More times than not I have to login to check my emails. Would be nice if notifications worked more consistently.

by Haakebecks

Past recent releases have an odd bug with the cursor and keyboard not working immediately. You will go to respond to a message or type a new one, click in the body of the message and everything is blank. You are forced to then click again in the body of the message and start over again. Happens every time and across multiple users and devices. Get this fixed and I go 5 stars.

by Help Needed Notification Ios

I can’t figure out how I can enable notification of my work emails when phone is locked. I have followed all support recommendations with no luck. Please let me know how I can be notified in phone background or in banner instead of icon.

by Szglyu

I updated to iOS 14 beta few months ago and I found MaaS360 and IBM App Store can’t be installed automatically after enrolled. Now iOS 14 is released, please update MaaS360 and support iOS 14 as my device at Devies@IBM still shows it running iOS 13 and updated on 6/22...

by Edc-2011

I love MaaS360. It’s my go-to app are all kinds of work related communications, and provides a far superior level of security to the product was before. However, there is one minor bug which I would love if they could fix!

When you select a large number of emails to delete or move, say if you select 25 emails, after the operation completes, the system shows you an email message 25 down from the top, instead of showing the next email message on the list. Looks like a minor bug guys, can you fix it? Thanks!

by RaiderSmiley

Ever since I set this up on my iPhone 7+ about 3 months ago, I have received emails faster on my phone Than they appear on my work PC! I do not have any complaints about IBMMaaS360 and it feels as it is working just as it should.

by Nycvictor

I don’t think MaaS360 deserves the negative comments it’s getting. It’s not meant to be a typically email app and it is not designed as such. It’s a secure mobile device management (MDM) solution. Any issues you have are likely your organization’s choice to turn certain features off. Don’t blame the product because of your company’s policy. My company allows most of the functionality and IBMMaaS360 seems to work well.

by Fantastic Tool

The performance of the product is poor

Non-effective email search

Inconsistent or no sync with calendar or contacts

Corruption of contact data

Lock down of key features

Calendars do not connect to applications

All above create an institution wide performance drag

If I want to text someone a phone number or a statistic from an email or attachment I need forward the email to a non Maas 360 secure account.

If I want to print from my phone, I need to forward the document to a non Maas 360 location

To accomplish work, documents need to be forwarded out of the protected corporate email to private email accounts or stored in private or personal devices.

Avoid if at all possible