Contact Heart Walk Support
Company Name: American Heart Association
About: Make your recruitment and fundraising easier with the American Heart
Association's Heart Walk application. Update your story or photo, send
pre-written emails and text messages, quickly and easily make posts to your
social media channels and deposit checks right from your app! Monitor your
activity by connecting to your personal fitness tracker - all from the palm on
your hand.
Heart Walk Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
Verified email ✔✔
E-Mail: [email protected]
Website: 🌍 Visit Heart Walk Website
Privacy Policy: https://www2.heart.org/site/SPageNavigator/deletion_privacy_policy.html
Developer: American Heart Association, Inc
3 Most reported problems 😔💔
The app shouldn’t time out
by Hdyand
I haven’t had this app for long, I downloaded it for the 2021 Heart Walk, but so far, it leaves a lot to be desired. I don’t feel there’s really any information on there to keep secure, so I don’t know why you ever need to be signed out. I’ve tried to track activity in real time twice, but the app times out and just erases your time.
Fortunately, I had tracked my activity in other ways and could enter it manually, but so far, my intention is to delete it as soon as the Heart Walk is done.
In general, logging in each time to use the app is annoying and seems totally unnecessary.
Just awful
by Markgrunen
Where to begin? Does not keep me logged in. Does not stay synched with Apple Health, need to resynch data manually every day. Asks me every day if I want to connect to Apple Health, just like yesterday and the day before and the day before that. Forget your password? Good luck clicking the Forgot Password button, the emails never arrive ( and no, they're not in my spam folder). I'm glad there's only one Heart Walk per year. And before you ask, I won't be contacting you too explain whatever issues I might be experiencing. It's all in this review.
Major Disappointment
by David J. LHH Co-chair
This app has been a major disappointment since I started using it over two years ago. The app loads okay, but then freezes if you return to use it a second time; you have to delete and reinstall. The logon credentials are not retained, and the facial recognition has never worked.
As one who has co-chaired a American Heart Association event (Lawyers Have Heart) for several years, I would have taken advantage of a decent app but unfortunately have been unable to.
Have a Problem with Heart Walk? Report Issue
Why should I report an Issue with Heart Walk?
- Pulling issues faced by users like you is a good way to draw attention of Heart Walk to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Heart Walk customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Heart Walk.
