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Company Name: Star Alliance
About: Star Alliance offers a range of services to enhance the international traveler experience.
Headquarters: Frankfurt, Hessen, Germany.
Star Alliance Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
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E-Mail: eservices.mobile@staralliance.com
Website: 🌍 Visit Star Alliance Website
Privacy Policy: http://www.staralliance.com/en/apps-privacy-policy
Developer: Star Alliance Services GmbH
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6 Most reported problems 😔💔
3/19/2025 chat with Pearl I need to subscribe and pay for an expert to resolve my issue. This is a third party provider . i will not provide account or credit number
I book a trip from Santiago Chile to Calgary Canada with Air Canada. The first part of the trip, from Santiago to Bogota is serviced by Avianca. My issue is that I have selected my seats with Air Canada but I have not been able to select my seats with Avianca. I try many times to get into the seat selection but since the booking reference was done with Air Canada, the Avianca site does not allow me to continue.
Please arrange a call. Want to be a member.
It won’t let me connect my account
by Teddy Amos
It won’t let me connect my connected miles account to star alliance so I could have a account it is bad app and needs a update
Don’t bother — Can’t Read Passports
by Thenewcolossus
This app says it can register you for biometric airport control, but when you try to add your passport it will bounce back and forth between “hold the document steady” (even if you’re holding it perfectly still) and “avoid glare on the document” (no matter how much light is or isn’t on the passport). Tried for 20 minutes to upload my passport photo and just kept getting error messages. Just let people manually upload a photo of their passport! Stupid waste of time! Skip this app.
Huh??
by Turdferguson01
What is this app supposed to be for? Airline apps should be able to do 3 things: book flights, mobile check-in, track points/award status. This doesn't even attempt to do any of those. I don't care where lounges are located in airports, which seems to be the primary function of this app. Also, it takes a really long time to load, especially for an app with no functionality.
Have a Problem with Star Alliance? Report Issue
Why should I report an Issue with Star Alliance?
- Pulling issues faced by users like you is a good way to draw attention of Star Alliance to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Star Alliance customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Star Alliance.
