Contact Austin American Statesman Support

by JawBreakerATX

As an auditory learner, I find the electronic version of the Austin American-Statesman lacking in a crucial feature: the ability to listen to articles seamlessly. Due to conditions that make prolonged reading challenging, I rely on audio options to stay informed. This feature is vital not only for me but also for visually impaired individuals.

I subscribe to three other major publications—The Wall Street Journal, The Washington Post, and The Los Angeles Times—all of which offer comprehensive audio capabilities, allowing readers to listen to entire articles. This functionality is a game-changer, enabling multitasking, such as walking, running, exercising, driving, bathing, conducting chores at home, or any number of additional tasks while staying up-to-date with the news.

To compound the issue, the Statesman app only permits users to select and listen to one paragraph at a time. This piecemeal approach is extremely frustrating and counterproductive. It defeats the purpose of combining reading and listening, making it difficult to fully engage with the content while on the go. For the Austin American-Statesman to truly meet the needs of all its readers in 2024 and beyond, it is essential to incorporate a feature that allows entire articles to be read aloud seamlessly.

by BamaDave01

Yes, that’s right—the Austin “American” Statesman uses an overseas call center to manage their subscriptions! After using this subscription for over 4 months, I decided it wasn’t worth my time. To cancel my subscription was an exercise in frustration. When I finally found the well-buried and hidden “cancel subscription” link, I got a “this feature not available at this time” message, with a telephone number to call for assistance. That number connected me to the overseas call center. It took several minutes to cancel the subscription, but only after insisting I did not want to transfer it to another family member or friend. Typical of this subscription, to be expected of a news feed filled with ads disguised as news stories, video news links that lock you into 15-second ads you can’t skip or back up from, old, repeated news articles, and those irritating links that trick you into accidentally linking into other ads. This is a BAD news ap!

by TEXASCITIZEN

**6/7/24. Renewing my 1-star rating for the American Statesman & my determination that it is good when it works & Horrible when it has an issue.

**I only read the Statesman OFFLINE on my iPad. For the last WEEK or so I download for Offline reading but when I disconnect from the internet & go to the paper for Offline reading most or a large block of the printed material vanishes when the page is accessed. Go past the page, go back to the page & the printed material shows for a split second & vanishes again. In addition one edition was so fuzzy that the entire paper after the first page was unreadable Offline. This does NOT happen with the USA Today.

**Two settings, 1 for downloading the entire paper at one time & the other is that only the pages accessed are downloaded. I usually use the download the entire paper at once setting. Over the week what aI have found is that I have to go to each individual page, a very time consuming process. You can’t just go to the page, you have to scroll to the bottom & wait until the last line is no longer fuzzy, even then there might be a page or two still with a problem.

**It seems that over the WEEK no one has noticed a problem or they can’t fix it.