Contact Streamlabs Support

by Gamer-for-life

This seems like a cool app to use to stream to the world. But it’s not. I’ve reached out for help and barely get any from the creators of the app. I’ve had nonstop issues. I’ve tried it on several devices just to make sure I’m not that dumb or a device. I’ve bought a Apple iAir tablet issues with streaming video. I then bought a Samsung Galaxy S7 5G plus tablet issues with sound (it doesn’t share the sound from the game it, creates its own sound), and lastly I first started with a iPhone XR Max then got a iPhone 12 same issues as both (I still own all three devices). By the time I get one fixed the other issue pops up. When I change the title of the game it reverts back to the first title I tried to use it with. So I’m stuck going back to that game not able to stream different games. Help please. As it seems that I have gotten much elsewhere.

I’m glad companies are working to help us stream. I understand it’s free and thank you for that! But with the issues it’s kinda hard to recommend you and give you a good rating when support is so hard to get at times from your company.

by Sellena42

I loved this app before the last update. Everything worked fine, I had no problems. Now after the update, my alerts are broken. Some will only show on stream if my iPhone is in portrait mode, some will only show on stream if my iPhone is in landscape mode, and some I haven’t been able to get to work at all. The font size of words in the alert box is also locked now? Everything is giant and 9 times out of 10 something is stuck off screen, even when the alert box takes up my entire phone screen.
How on earth did you guys break the alert box so badly??? My iPhone is an older SE, but it’s still supported by Apple, so unless Streamlabs decided to nix my device support out of the blue, the alert box is broken for devices smaller than a tablet.
I honestly strongly dislike using this app so much now that I’m going to try and switch to pc Streamlabs only. If there was a way to rollback this app to the previous update, I’d be ecstatic. For now though, I’ll just quietly hate the changes in this app and leave as soon as I can.

by TheObservatory1

Streamlabs as a company has no CSR compass. Their services and GUI designs are literal copy pasta then they turn around and call it their own. Incredibly hard to cancel subscription service, where mechanism for cancellation is hidden layers away and unreasonably difficult to access (ended up having to contact support by email several times for cancelation) Not to mention the subscription was started involuntarily (they started the subscription when I made a donation to a streamer and they just bundled their “pro” donation gifs or effects with my donation.) This subscription stuck with me for half a YEAR before I realized this repeated payment and called them up. This app actually completely resembles an app I made in HIGHSCHOOL.. its layout, optimization, and UI pipeline (and its general uselessness) make the two apps twins!!

Trash app, trash company, trash humans. You need more reasons bruh? Absolute pepegas.