Contact The Vault Support
Company Name: BestApps BV
About: ◆ NO subscriptions - Free with optional One-Time charges ◆ Do you..
The Vault Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of BestApps BV
Can I trust The Vault app?
Protect your data and wallet. We investigate the developer's website (Thevault-app.com), verify they're legit, and uncover hidden scams or complaints.
3 Most reported problems 😔💔
Used to work great - now just crashes, information goes blank, and won’t sync
by HKeita
I have been using The Vault for nearly 10 years. We sync across devices and it has always worked really well. Then a few days ago, the app wouldn’t open. I have downloaded it several times again on two iPhones and an iPad. Each time it initially opens and shows some of our information, but it won’t sync across devices. Then all of the information we have stored disappears. And then the app crashes again. I have backed up my information, but can’t open that file. So now I’m going to need to start from scratch and find a new app unless the creators of the app can fix this!
Eats Photos
by Morgs767
Used it for years, basically just to store passwords, some racy photos & sensitive documents that have SSN’s account # etc.
The app guidance on add-on is a bit confusing- maybe that’s on me for not digging deeper so they get a pass BUT
Photos- the app eats some photos randomly & I don’t know why nor have I ever been able to recover them. I contacted the developer several years ago and the explained how to restore via SecureBackup & restore, used their SecureSync etc & they provided me guidance when I reached out but it didn’t work. I purchased one of their add-ons years ago but honestly it did absolutely no good with this problem nor did I really see a change in how or what the app did for me...still no regrets about using the app.
I tried to add a photo/example in this review of the generic red rectangular box with white lettered ‘IMG’ encased in the black outline of a cloud, all on a metallic background, but it won’t let me paste it here. In case you’re (a developer) reading this to debug this multi-year problem, this has happened on an iPhone 5s & 7 that I religiously kept up to date.
The app has been helpful but I’m done... it’s eaten one too many photos in random fashion & I'm looking for a replacement now.
Once a great app
by OGilley
I have used this app since it was first available and have always enjoyed it. Lately, it works fine on my iPad, but it won’t open on my iPhone. Once the Face ID appears, the app just vanishes- not open or accessible. There is no way to contact the developer to report the issue. On their website they give an address for support, but it just takes you back to the same spot you just came from. There is no way to report issues. Sad. I have really enjoyed using this app and have paid for several of the add-on features, but it just no longer works on my iPhone and no way to communicate with the developer to get it fixed.
Have a Problem with The Vault - Security Made Easy? Report Issue
Why should I report an Issue with The Vault - Security Made Easy?
- Pulling issues faced by users like you is a good way to draw attention of The Vault - Security Made Easy to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a The Vault - Security Made Easy customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using The Vault - Security Made Easy.
