Company Name: Bellabeat, Inc.
About: A company that creates beautiful, innovative products that help women easily track their overall
health and wellness.
Headquarters: San Francisco, California, United States.
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The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
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Get Pricing Info for Bellabeathttps://www.bellabeat.com/pages/legal
The app is not letting me log back in because it’s saying the data hasn’t been backed up (I am using the Apple account for lilredroostar@redacted) since I’m on a new phone (last one was stolen). Is there anyway I can use the same account and get my data back?
I was asked for my password and when I clicked on the “forgot your password “ link and gave my email, got a message that you don’t have that email! Please help. I had years of data in PD I don’t want to lose!
Same as all previous posters, I’m having issues opening my app. It says ‘The custom token format is incorrect. Please check documentation.’ Any suggestions on how to fix this? Thank you
hello, Same as all previous posters, I’m having issues opening my app. It says ‘The custom token format is incorrect. Please check documentation.’ Any suggestions on how to fix this? Thank you
Having same issue as many others - can’t access the app and my data, keep on receiving the following error “The custom token format is incorrect. Please check the documentation.” Can this be fixed!
Having the same error issue as above! 'the custom token format is incorrect. Please check the documentation.’ PLEASE fix this ASAP! As many others I have been using this app for 3 or so years and don't want to loose my data and want to see where my cycle is at! Please do something about this!
Since a couple of days when open the app and the Message “The custom token format is incorrect. Please check the documentation.”.
I am having the same issue in I get an error message about the custom token. I don’t want to lose my data. Please advise.
Same as above posters. Custom token error abs can’t access the app or any of my history over the past several years. Please help!
Hello, I too am having the error message, ‘the custom token format is incorrect. Please check the documentation.’ I have been using the app for over five years and will be so sad to lose all that data. Can you advise please? Thank you.
Having the same issue as Nada above. Token error and can’t load the app. Don’t want to delete and reinstall because I would lose my data??
I can’t access the app and my data, keep on receiving the following error “The custom token format is incorrect. Please check the documentation.” Need your prompt assistance.
by Nicknamewhatevernumbernottaken
This app was actually okay until I updated because nowadays apps just shut you out until you update them.
Anyway, I actually do not agree to all of the terms, specially the ones mentioning using my personal information for their gain and/ or being able to hackle me with ads pushing whatever products. Also, I did not wish to login through my Facebook since I specially signed up with a designated email. Having me go through FB is crossing the line for me due to the information they could gain from their backdoor access. Unfortunately, I have the dilema of been using this app since my early high school years (at least) and have created MANY notes (due to my cycle and its antics). Agreeing to terms and policy may be “standard”. However, the terms laid before me were not okay with me. It is wrong to *force me to agree OR *I lose all of my data*. It’s invasive, and to use the threat of someone “losing” there data is pure crap.
It has the options laid out as if I can choose what to agree to, yet I could not move forward with using the app UNTIL I clicked to agree to ALL of the options. A small disclaimer states that I can withdraw my consent at any time, but as soon as the app was open, it stated that not agreeing to the terms could “possibly” result in *lost data*.
by Gracey4u
I understand that Bella has decided to redesign everything so it goes with their brand, but now it seems foreign and less intuitive. I don’t like that the calendar only uses a color key now — the icons or pictures that were used before were much more helpful. It was more friendly and I prefer the flower. It was simple and intuitive and reliable. As women we wouldn’t want to suddenly switch gynecologists so why would we want our private little app to suddenly have a new face, and for it to have been resigned as part of a bigger purpose - to sell a brand/goods/services? When I click on app support it goes to the Bella website. That’s not a link to the developers. I don’t feel comfortable with this new look and feel at all. And the comforting flower really didn’t need to turn into an acidic citrus fruit. I spend so much time clicking on tabs and not really seeing things as well as I did with the previous version. If it’s not broken don’t fix it. Nobody said this new version is better. You released the change to benefit your business, not to benefit your users.
by Why Did You Ruin It????
After using and loving the app for 3 years, I will be deleting it. It used to provide me with a free, straightforward, and very detailed way to log my periods, all symptoms and moods, and the severity of those symptoms and moods over time. That is all I wanted from this app. Unfortunately I can’t get that anymore. The latest update is garbage; the new graphics and emojis used for logging details are so annoying and off putting. That aside, they got rid of the ability to catalog the intensity of any symptoms (i.e. back pain or acne) other than flow, which was super important to me. You also can’t input any form of birth control other than the pill. The tradeoff I got for a decrease in functionality is tabs/ads for superfluous workouts, meditations, etc. that are not free and that I don’t want, and being forced to agree to the selling of my data (hello even more ads) to even get into the app after updating. Will be deleting as soon as I copy my past data over to another platform. Not sure why they had to ruin a good thing.
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