Contact Viator Tours Attractions Support

by MacGuy1940

We booked a Big Sur audio driving tour to Big Sur, CA. It only guided us to the starting point over and over again, when we tried to go further into the tour. From the side of the road, I called the company for help. I was told what to push and where, but nothing worked. After following specific instructions given to me over the phone we were led back to the starting point yet another time. I also learned that there are no audio instructions to get from one point on the tour to the next. Which makes navigation almost impossible if you have to read your cell phone and drive at the same time. We had to drive around ourselves with no audio instruction and information about what we encountered on the drive. It was a waste of $10!

by Renny13

This is the worst app for planning trips. Their policy only protects the tour companies, cancellations are impossible and refunds are impossible. They collect all your money and provide no service. They don’t vet their suppliers so the service is horrible. 2 times the supplier did not show up at all and told aviator that I didn’t show up so they did not refund me said it was my fault. Second time cancellation was 4 days ahead of time they said it was too late and collected $1500 for doing no work. The suppliers are rude and ruthless liars. Visitor support is incompetent and impossible to deal with. Absolutely the worst trip app experience. I have reported this to customer care and they said “deal with it” and kept copy pasting the same answer refusing to escalate to a manger. Awful customer care.

by DJrotoZ

Prices and activities listed are not always accurate. Instead of trying to assist in making the situation right, customer service passes you from one agent to the next and blames the tour operators. I made a trip to fly to Paris to see Lido De Paris show. I had reservations (paid for) twice. Both times were cancelled. Finally they told me that one option was available but it was double the price. They ended up continuing to blame the tour operator for having the wrong price listed on their website; instead of providing me with tickets, even though some were actually available. No resolution was ever met. Do not rely on them for travel plans!