Contact First Fun Learning Support

by Wild Bill321

This app and the app peak a boo all from the same developer, completely lock my phone up almost as soon as I go to open the app. I downloaded it for my 18 month old to play with and opened it and the app locked up on the opening screen and then locked my entire phone up along with it. None of my buttons to include the home button would work. I had to do a hard reset on the phone just to get it unfrozen. It’s not my memory because after looking into that, I found that I still have almost 75 gigs of space left on my storage. So I checked other apps. I then opened every app I had available on my phone that was on my screen and none of them did locked up. I even left them all running in the background to see if I could replicate the issue while I continued opening apps. Then I get to these last apps which are by this developer and boom. It completely locked my phone up again. Then I hard reset my phone again and closed everything out and checked my WiFi connection by running a speed test from my phone. It showed that I was getting 100mbps at the current moment. So I then open this developer’s app and only this app and it froze my phone up for a 3rd time with nothing else open or running in the background.

by TheMaineiacs

I ordered the subscription for what I thought was access for eveything which is $3.99 a month which is pricey to begin with. Turns out no the “standard” subscription just lets you watch the videos but doesn’t let you play the activities. Instead you need to spend more for the “premium” subscription which is $5.99 a month.
Clearly Babyfirst is not about anything other than making money. If you truly cared about kids you would offer one reasonable subscription price. I refuse to pay almost $6 a month for the limited amount of activities when that is the only thing my child uses it for.
You also should make it much clearer as to what you will receive with each subscription.
Babyfirst started off decent my first child used to watch the channel on cable and we paid an extra fee to get the channel. There were no ads on it either. Now it’s full of ads (which means you are making money)so there is no need to also charge parents more money to let the kids play activities on the app. Your BabyU was also free years ago and it was loaded with great activities for kids.

by OneTinyDancer72

I paid for the subscription because my daughter absolutely loves the app and watches BabyFirst all the time on tv. I have lots of friends and family that have never heard of BabyFirst and have told them about how wonderful and educational it is for little ones and they agree. Many have signed up and paid to watch the channel on tv, but also have paid for the app. We wanted full access to all the amazing videos, games, etc. that are offered. But....Since I started paying for it....It freezes, doesn’t work, locks me out, only allows the non payer version and more. It is extremely frustrating for my baby and me. I just paid for another month but will be canceling it after it is up. I am wasting money every month! I would appreciate it if you would rectify this and do the right thing and reimburse the months I have paid. It is unacceptable. Thank you for your time. I hope you do the right thing.