🏷️ About: The Therap for iOS app is a HIPAA compliant tool designed for Developmental Disabilities and Long-term services and supports (LTSS). It allows users to document shift notes/progress notes, collect service data in the home or community setting, and reset passwords remotely. The app currently offers T-Log, ISP Data, MAR, and Scheduling/EVV modules, along with a password reset feature for agency administrators.
We Investigate the app owner's website (Therapservices.net), verify their legitimacy, and uncover hidden scams and complaints.
- The app has been helpful and supportive in resolving glitches.
- The app has conquered the challenge of EVV scheduling and clock in and out.
- The app has an onscreen message that prompts users to upgrade to the latest version.
For over three or four weeks, since the latest update I haven’t been able to use the “score” in Therap .
Please fix this problem!!
If I could give Therap no stars I would! It doesn’t show my correct location when I try to clock in and out for work. Also, several times, Therap would not even allow me to clock in because it said I wasn’t at the correct location. Half of the time it says I am not even scheduled to work when I am. I am so glad the dumba$$ people in the state made Therap mandatory for clocking in and out at my place of employment!!!!!!!
I keep getting a pop up that says that this version is not supported. But there isn’t another version to update with. I deleted the ap I had and downloaded the latest and it is still telling me the same.
Been having issues with Therap since July. During an ISP-DATA entry I can’t select “score” without Therap instantly crashing. Same goes for when I select a different location. Very frustrating issue on an otherwise functional app. Really hope this is addressed and fixed soon.
I’ve been using Therap for awhile, it’s crashed a few times before and now it won’t let me login. Uninstalled and re installed, it keeps saying I need an upgraded version to use Therap ...only problem is there is no upgraded version. Extremely frustrating.
I just downloaded Therap and though I’m a this app Admin for my agency, all categories I click on say I have insufficient access rights. I’ve waited several years to download Therap , but kept putting it off due to reports of Therap not functioning. Looks like I will be uninstalling it. The website on my cell phone works well enough.
With my work, we use Therap. Every time I have to go and fill out paperwork, it always has those moments where it says “this app is currently being worked on blah blah blah”. It really irritates me, if y’all could just fix that to where I can actually use it when I need to it would be a great 10/10 app.
One of the top really awful usage experiences I’ve had the misfortune of... experiencing.
Of all the bad and user-unfriendly things in Therap, two things stand out even above the rest of the mess that is this application:
1. Having to re-login over and over. Why?! My phone is secure. Why log me out and force me to log in again?
2. No indication of how much time I have worked for during a day, or during a week. This is supposed to be a time card application? Right?
There is so much more, like the most used things buried under lots of clicks and menus. Who came up with this?!
Pah!
I can’t even sign in to Therap , because it is saying this version of Therap is no longer supported. I have the updated version on my phone but it is not working.
Required by law, both the employee and employer portions have serious problems. Sometimes the words and tabs overlap so you can’t read/use them, the required locator is wrong about 40% of the time, so manual corrections have to be made, various portions of the program don’t work or work differently so you have to go in multiple times to check and make sure entries are properly recorded. They’ve been trying to make it more workable, but it’s upon the individual to figure out what features have been fixed and how to use them. Newest change: Telephone is now spelled “Telephony”. I mean, really?
I have to go on safari and log in separately and add in mileage and it’s an inconvenience but otherwise Therap isn’t bad.
*Latest Update*
Unable to change the date on ISP. Unusable on iPhone currently.
Most of the time when I’m trying to use this, I will get an “error 1200” pop up, and it won’t let me do anything for a while. Sometimes I have to wait a long time as well as close in and out of Therap to try to get the message to go away. It’s very frustrating. I am an iOS user that keeps it updated so I don’t know why it happens.
When I try to put in begin time/end time for the ISP Data, no other times show up and it automatically puts in the exact time in that moment rather than letting me choose the time.
The new release has a pop up that says you will need iOS 11 or higher soon. I have iOS 14.8, so I don’t need the reminder. It pops up when you open Therap and again when logging in. This really slows me down. There should be a way to dismiss it completely, or at least snooze it for a while. Please fix this. I see up to 12 clients per day, sometimes logging in to switch services as well. This means I may be logging in to check in or out 20-30 times per day, so I need to dismiss the pop up window 40-60 times per day. Ridiculous!!
I can no longer use Therap as it needs updated for my phone!
Good app but when I enter some behavior data the info becomes a jumbled up mess as all the boxes mash into one
Please add the option to edit ISP data from Therap ! I get tired of having to log-in a million times to fix one little thing
Love Therap for T-logs and Password reset. Only think that’s bad is ISP Data when inserting goals app doesn’t sync right so you have to scroll up and then back down to where you were. I use iPhoneX
I have been lovin' Therap...up until yesterday. An onscreen message tells me that *this version of Therap is no longer supported. Please upgrade to latest version.* I am using the 5.0 version and it's the latest version available in Therap Store. I have tried deleting and reinstalling and resetting my phone, but none of this has helped. I have the same issue on both my iPhone and my iPad. I am so disappointed!
Update: this app 5.1 is now available for download! Thank you! I am happy again!
Therap won’t let me log in it keeps saying update by won’t let me update. It just keeps repeating itself. Also I would love for it to update with an edit option. Thank you
Our company has used this app for four and half years
Anytime we’ve had A glitch they have been helpful and supportive.
EVV scheduling and clock in and out was a challenge but this app has conquered once again. Thank you.
Therap is horrible. How could a company sell such trash?
Therap does not appear safe based on available data.
JustUseApp Safety Score for Therap is 3.8/100.
This assessment is based on our NLP analysis of 435 user reviews.
Combined with the app store average rating of 3.3/5.
Therap does not appear legitimate based on our analysis.
Our NLP models processed user feedback to estimate legitimacy. JustUseApp Legitimacy Score for Therap is 3.8/100 .
This conclusion is based on analysis of 435 user reviews.
Therap collected the following data from you:
- Submit shift notes or progress notes directly from handheld devices
- Capture date and time stamped photos of activities and supports
- Ensure proof of service delivery with GPS tracking and electronic signatures
- Reset passwords of staff members quickly
- View schedules for a particular date on the Agenda List page
- Check in, check out, and add comments after service delivery
- Access T-Log module (with appropriate permissions)
- Access ISP Data module (with appropriate permissions)
- Edit Scheduled, PRN, and Other medications from mobile devices (with MAR Data Update role)
- Access Scheduling/EVV module (with Mobile Scheduling enabled for provider)
