Contact The Charlotte Observer News Support
Published by The McClatchy Company on 2023-12-13 About: Connect wherever you are to The Charlotte Observer for news from around the
Carolinas.
Get the latest local and breaking news from the seven-county region
of Mecklenburg, Union, Cabarrus, York, Iredell, Gaston and Catawba.
How to Contact The Charlotte Observer News Customer Service/Support
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The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
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E-Mail: [email protected]
Website: Visit The Charlotte Observer News Website
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Reported Issues: 5 Comments
By SUE GREENE
1 year agoThe Charlotte Observer changed our delivery person. He was great! Papers on time and in the paper tube. We are old and on a bad weather day, he would put the paper on our porch. Now we get papers in the yard when it is raining and no one likes wet papers. Papers have been in the road, in our ditch or no paper at all. This has happened since we got a different carrier. After sixty years of being a customer, we would like to continue to be a customer. We will cancel if nothing is done to fix this problem. S. GREENE account # 8275653
By Patricia Norton
1 year agoWant to CANCEL my subscription have not Received a paper in 4 WEEKS have called every day no satisfsction
By Red socks the grey
Took away full paper read
The latest update took away the option to read the paper outside the app in the browser, which was the only way to actually see what would have been printed on Saturday. Now this awful app is forcing you to open the paper in app and is putting banner ads on top, shrinking further what you can see. This paper already has ads to the point of a 2 page spread giving you 1/4 page of actual news. Why must we have a stupid banner ad on top of the other ads, when I AM PAYING FOR THIS. I AM A PAID SUBSCRIBER. I support local news and have to argue bill cycle after cycle that it is worth the money, when it goes up and up. But I am losing my patience. I am close to killing this and sending the money to NPR. Fix the app or I am done.
By frustrated and irate customer
Charlotte Observer Poor Service
I have been a loyal subscriber of the Charlotte Observer for over 20 years. However I am now so frustrated with the observer that I am going to have to find another news source. I subscribe to the paper delivery and have tried to move to the online version but their app does not work with my iPad. The paper delivery of the news paper has been gradually diminishing week after week. Despite my constant complaining I am now only receiving the Sunday paper and have been forced to the online version for all the other days. The online version works on my iPhone but it is difficult to read the entire paper on my phone.....so I either continue as is and go blind or I find another news source that is comparable with my iPad.
By stannc
Killed the app with a refresh
Their latest refresh of the app made it useless. Pages don’t load and when they do, the front pages of the app has stories that are months old. It’s like they forgot that the app exists. Update: clear browser cache, they said. Installed on a brand new iPhone, cleared the cache, and I got “error fetching feed”. Everything else on the internet works fine. As far as old articles, whatever is being used as a date index isn’t working. Some of the articles seem to be undated in the database, so they never age off. A clear sign of that is articles that say “0 months ago” in the caption. Phone models: iPhone XS with iOS 14.8, iPhone 13 with iOS 15.
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