Contact mySymptoms Food Diary Support

by UghLina

Tried to find a food diary and symptom diary to keep track during my FODMAPs diet. This was the first one I found so I got it. DON'T PURCHASE THIS APP. The UI is VERY confusing, and took me time to figure out how to use. I had to manually enter every single one of my foods and supplements, because somehow their database didn't have basic items like Oolong Tea and Probiotics. I lost my progress a bunch of times because of the confusing UI (it slows you to enter another food at the same time as you're filling out fields to enter a different food. Totally unnecessary and just makes it confusing). The design on the check items makes no sense (you're only allowed to press the literal check, and not the entire line or the name of the food). The tutorial was useless an didn't help me get a first grasp on the usability of the app. SAVE YOUR TIMR AND MONEY and download Cara instead. I found it after not believing this **** is the best thing out there and was so surprised to find a good app for free to do the exact same thing. If the app developers want to get it together they should run a user group and hire a real UI/UX designer instead of trying to build an app without paying attention to the inbox and user. Boooooo.

by Charlottemodel

I was optimistic when I started using this app because it’s a lot more granular and you can track more things than other IBS symptom tracking apps I’ve tried. But alas, ultimately it still hasn’t been able to tell me anything I don’t already know, even after using it every day to track everything I eat for months. The analysis is the most important part of the app. It’s supposed to use algorithms to predict which foods you're eating, meds you’re taking, exercise you’re doing, etc that are most closely correlated with your symptoms. My problem is that even after using the app for so long and having symptoms almost every day, all of the app’s predictions are labeled “very low confidence”. I have no idea why that is or if there’s anything I could do on my end to allow the app to make more confident predictions. Ultimately the app is useless if it can’t predict what’s causing my symptoms any better than I can. The whole reason I’m using a food diary at all is because my symptoms seem unpredictable.

I tried reaching out to their support about the low confidence issue but never got a response.

by Nbk2101

I really wish that I had read more of the reviews and just not looked at the overall rating. I downloaded this anticipating that it would be somewhat like my fitness pal or the like. Unfortunately the database food seems to be so meager that just for my breakfast alone I spent several minutes trying to type in various ingredients. Breakfast wasn’t anything crazy! It was a Starbucks coffee and a turkey bacon sandwich. The diary supposed to make this tracking of food and symptoms easy. Instead I’m spending a majority of the time entering ingredients. Very disappointed. Would not recommend unless the makers of the app are able to substantially increase the database of available food and ingredients. You’d probably be better served by making your own Excel spreadsheet and analyzing from there for now.