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Company Name: Tribune Publishing Company, LLC
About: Now there's a simple, elegant and customizable way to get all of the Orlando
Sentinel's exclusive, in-depth local reporting on your iPhone and
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Orlando Sentinel Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
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6 Most reported problems 😔💔
i asked to restart my paper at new address of 2308 Cyan Pl NW palm Bay Fl 32907. i was told would start delivery today but did not
I was trying to figure out how to make a correction on an obituary, now I can't find it.
For the third time in the last three weeks or so, no morning newspaper was delivered this morning. When I called the first two times, the paper was delivered within an hour or two. I called this morning at about 0930 and was told by a recording that it would be delivered this morning. It was not so I called again about an hour ago and was told that it was too late so it will be delivered with tomorrow's paper. The second issue is the time of delivery. Your Subscription Notice states daily delivery by 0630 and weekend delivery by 0730. It was that way most of the time until the past two years during which it has almost always been quite late such as 0830-0900 daily and 0900-1000 on weekends. Please investigate. Thank you, Alden Sanborn
Incredible expense for little content presented in a crashy app
by Swildhack
You can tell the Sentinel, once part of the proud Chicago Tribune chain, is owned by a venture capital company. There’s no investment in the paper, just in its overlords’ profits. I pay $16 a month for a subscription to electronic content only, but trying to read the paper is nearly impossible. The website is stocked with filler, old news, brief, never-followed up police reports, and short paragraphs rewritten from Twitter. The e-newspaper, a replica of the print version, has some substance, but the damned thing crashes or produces a black screen whenever I try to access it. I pay twice as much for my Sentinel subscription as I do for my Tampa Bay Times ($7 a month) and Washington Post ($100 a year) e-subscriptions. If the e-paper just worked I would grumble but put up with it to support local journalism. But to cancel I have to spend a minimum of 30 minutes on hold before I can talk to some guy in India who functions as the circulation department. Maybe I’ll just cancel the credit card the subscription is attached to. That might be easier. Seriously, think twice about purchasing a subscription here. The Sentinel was a good paper 20 years ago. Now with cost cutting to the bone, there’s very little left, and good luck trying to find a way to read it.
Just use the website
by Alex Alexson
Update: I canceled my subscription last year and recently been getting charged again. Very annoying to have to do a charge back every month. OS has just been going down hill since they were bought out.
I don’t really understand why but the Orlando Sentinel app is terrible. Too many alerts even with most setting turned off. Every article gets opened in web view, requiring me to login again everytime I open the app. Until finer notification control and proper app integration are added I will be uninstalling and exclusively using the website. To add to this review, even when articles open in the app on my iPad they still ask me to login and subscribe despite already doing both years ago. Orlando sentinel is great at reporting but they might want to outsource their iOS devops
No Access
by BB&BW Fan
After countless attempts, calls to customer service, emails and finally a snail mail to the finally responsive customer service, I have tried to call it quits. Customer service reached out and for one day, I could access the epaper. Today, once again, I get the pop up shield that informs me I must subscribe to continue reading. I have paid their introductory charge, have it on my credit card statement, but cannot access beyond page one. This is very frustrating, as customer service appears either overwhelmed, understaffed, or practically nonexistent. This has been the case since May 23. I’m not sure where this review will go, but if you’re considering their one year for $3.00, good luck, as I have had none.
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