Contact St Louis Post Dispatch Support

by Dlangendorf

Update: Every time I stop by the app to see if it’s any better, if I can read even one story, I am reminded how horrible it is — and I think the paper loses another opportunity for me to add to their readership numbers, to improve their metrics, to see the advertising, and to support their writers by participating. They won’t get $26/month from me for just one interest, and I wonder: Where do they make the most money? Digital subscriptions or advertising? They, obviously, want both. How many people have just walked away, taking their eyeballs with them?

I pay for great journalism, local and national, and I want to support the hometown paper and its writers (particularly the great Derrick Goold) … but $26/month is insane. (And is it a month or one time cost? I get confused.) I get digital editions of WaPost and NYT for much less. I don’t live in STL or the region, so I have specific interests: this case Cardinals, Blues, St Louis City FC … let me pay a fair price for these. On top of the economics, the digital app remains horrid in so many ways, including intrusive advertising and stunningly poor usability. Here is what the big wigs need to know: Instead of driving me to you, you’re driving me away. I want to support you, I want to pay you a fair price, but your economics and app make it impossible.

by Kyeg

I subscribe to four newspapers and visit many others. The Post Dispatch app is by far the worst newspaper app I visit and quite possibly the worst overall app on the planet that charges subscription fees. The app Constantly requires a re login, articles don’t load or have missing links, tons of articles from newspaper are not on the app and stories are often days old. Literally junk.

I don’t understand how this business doesn’t scrap this app and start over. Obviously they are losing money and don’t feel it’s worth the cost or effort, just as they don’t seem willing to pay for actual journalists? Good luck with that strategy as you continue to turn off customers and swirl around the drain. Once my promotional subscription is over I won’t even think of paying the full rate for this garbage.

by STLGUY314

This app is terrible. Constantly crashing and when you can actually get it to work it constantly redirects you to ads. This forces you to leave the article you were reading and find where you left off. Huge waste of time and happens so frequently that I often just give up. Only reason I even look at it is for sports reporting. Which brings me to another problem of the scroll through article that forces you to hit little arrows to get to the next portion of the article. This feature rarely works effectively and is cumbersome to navigate. If it wasn't for my love of the Cards and Blues I'd delete this app and never look back. Perhaps some IT guy will see this review, try it out themselves, and make the necessary changes. But I doubt it, this problem has been ongoing for years.