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I would give this app negative stars if it were possible for lack of effort from such a large payroll firm. Why even bother developing an app that is so incredibly limited? Anytime I need to manage our employee’s payroll, I cannot from this mobile app. I need to have access to a desktop or laptop in order to do anything. You would think ADP (one of the largest payroll companies in the world) would have the resources to build a useful app for business managers and owners. This app is non-functional at best. Why did ADP even bother? I find it sad that lesser known and newer payroll systems on the market have much better mobile functions than ADP for remote processing on any platform. It’s 2020 and ADP seems to be stuck in 1999. In today’s world of mobile workforces, having a functional app is no longer just a luxury, it is mission-critical. I expect a lot better from ADP. We have been using ADP for four years, but we will be looking elsewhere for payroll services due to our need for mobile payroll functionality.

This app would probably do whatever an Employee needed as far as viewing your payroll, and if you need to do nothing but “run” a payroll that you have already edited and reviewed on the desktop site this would do it. But in today’s mobile world it would be nice if I could access zip recruiter, access GL reports to download to QuickBooks, access the “full” employee record in case changes need to be made, add an employee or do most of the things an employer needs to do. The worst part is that at least before I loaded the app, I could access the actual site via my phone’s browser but once the app was added, I can no longer even bypass the app for things I need, I have to either have a laptop handy or get to a desktop. The idea is Great, but the execution is terrible especially from the largest payroll processing company around.

The app is so limited it’s almost completely useless. I wouldn’t be as frustrated as I am if I was allowed to log into my ADP dashboard through an Internet browser on my phone like most of my other business apps allow me to do. However ADP restricts me from even logging on through a browser. QuickBooks is a company I consider to be stuck in the dark ages in my opinion. However I use them because of the availability on apps and through availability through browsers if the need arises. ADP falls behind QuickBooks on their availability through mobile applications and browsers. It’s an absolute joke.