Contact Folder Lock

Contact Folder Lock Support


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About: Folder Lock lets you password-protect your personal files, photos, videos,
documents, contacts, wallet cards, password manager, notes and audios in your
iPhone. Apart from being a perfect cross-platform data security app, Folder Lock
is a perfect WiFi manager app too, as you can transfer files from your iPhone to
PC/Mac, or vice versa, wireless via Folder Lock.



Folder Lock Customer Service 💢

The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.



NOTE: If the links below doesn't work for you, Please go directly to the Homepage of NewSoftwares.net



Verified email ✔✔

E-Mail: support@newsoftwares.net

Website: 🌍 Visit Folder Lock Website

Privacy Policy: https://www.newsoftwares.net/legal/privacy/

Developer: NewSoftwares LLC








3 Most reported problems 😔💔

4.2 out of 5

Don’t waste your time

2025-02-19

by MaccaJude

When the app isn’t crashing, there’s no way to actually put your photos in it. Hit the + button and it goes to a blank screen that says there are no photos. Once it showed me my actual camera roll but when I tried to actually select stuff it went to the blank screen.

Also there is no option to browse your entire device and select things to move at will. There are folders titled photos, videos, etc. If you try to move something into one you can only select from that specific file type. I had an entire folder on my desktop that I wanted to lock away but I couldn’t get to it through the app. That may be what the “transfer via WiFi” option is but being as this is not 2008 I feel like I shouldn’t have to transfer files in such a convoluted way. Why can’t you just browse all your folders from within the app, select the items you want, and have the app import them?

Loved it till it updated

2025-02-20

by TheCutAwaySmile

After the new update this app stopped working. All my stuff is locked and can’t be accessed. App locks up on log it screen, freezes. If it ain’t broke why fix it? You screwed up an amazing app. Update did me dirty, the last minor update didn’t do anything to help the issue. New update allowed me to get into the app, then a “migration” message loaded and a few folders loaded, then the app crashed. Now I’m missing half my folders. Migration won’t start again. So have I lost all those photos now?

I was able to recover some photos on the new update however I lost many others after the “migration” that failed. The app was buggy. I originally paid for the pro version, now they are pushing a subscription to keep the same features I already paid for. I deleted this app and am going with something safer and more reliable. I suggest you do the same.

Keeps Crashing/Cant Open Notes

2025-02-21

by User Who Paid For This App

Loved it until the main feature I got it for (Notes) stopped working It just keeps crashing. I have the paid premium version. It won’t open notes after I sign in. It just closes itself. I have important notes saved. They’re also backed up to Dropbox at .dat files. But it seems only the FolderLock app can open them. And the folder lock app just crashes every time I try to open notes.
I even downloaded the folder lock advance app and paid for premium upgrade AGAIN to see if I could open it there. Seems Dropbox sees it as a completely different app and won’t upload the notes I backed up. So now alive paid TWICE for premium features just to access important files, but the app won’t work. It just keeps crashing.

I’ve also emailed the developers and haven’t gotten a reply yet.


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  1. Pulling issues faced by users like you is a good way to draw attention of Folder Lock to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a Folder Lock customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Folder Lock.


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