Contact Hours Support

by Edsmith500

I paid for the annual subscription because of the robust web app and superior IOS UI. Unfortunately after 5 weeks, I am unable to access the web app (it keeps asking me to upgrade) and the IOS app displays an intrusive banner, also demanding that I pay for an upgrade.
The support is responsive (thank you Kaela) but ineffective. I’ve recommended, 3 times, out of frustration, that they export my data, delete and recreate my account, then import my Data. Instead they are asking me to send a data dump from my phone, when the issue seems clearly rooted in the web and sync interface.
I guess the lesson is to not judge and app by its UI.
I am requesting a refund and recommend that you look elsewhere if you have a serious time tracking requirement and you want an IOS and Web app.

by FelonyGodmother

So I’ve been using the extremely limited free version of this app for a few weeks and now all of the sudden it won’t allow me to make ANY entries unless I pay for an entire year. I was actually going to purchase it at the next pay cycle in a few days so I could start tracking with all of the paid abilities… but now I won’t because I think it’s trash to call this a free app when it clearly won’t let you do a dang thing after two weeks or so worth of entries.

by SirenSong20

I’ve been using this app for almost a year and have the paid version. It’s basic and keeps track of my hours. The down side is once you create a job you can’t actually edit the job and have those changes stick. I can only delete it and loose all my history. That also means whatever reminders you set up also will go forever even if you are no longer currently working that job. I regret paying for this app and am currently looking for something else.