Merkur Status

Last Updated on 2025-04-09 by Ippen Digital GmbH & Co. KG

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⚠️ Most reported problems ⚠️

Crashes

37.5%

Not working

37.5%

Connection

25.0%

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Common Merkur Problems & Solutions. Troubleshooting Guide

Table of Contents:

To resolve Merkur network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Force Stop the Merkur App
1. On android, goto Settings » Merkur » click [Force Stop]

Clear Merkur App Cache and Data:
1. On android, goto Settings » Apps » Merkur » Storage » click [Clear Data] option. This clears both data and cache.
2. restart Merkur.

On android, goto Settings » Apps or Manage Apps tab.
Click Merkur » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto Merkur » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch Merkur

E-Mail: mobil@ippen-digital.de

Website: 🌍 Visit Merkur.de Website

Privacy Policy: http://www.merkur.de/ueber-uns/datenschutz/

Developer: Ippen Digital

May 07, 2025, 12:24 PM
a user from Fulda, Germany reported problems with Merkur : Crashes
May 06, 2025, 02:10 PM
a user from Korneuburg, Austria reported problems with Merkur : Not working
Feb 23, 2025, 05:27 PM
a user from Munich, Germany reported problems with Merkur : Connection
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