Merkur Status

Last Updated on 2026-05-19 by Ippen Digital GmbH & Co. KG

I have a problem with Merkur

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Most reported problems

Not working

50.0%

Connection

33.3%

Crashes

16.7%

Common Merkur Problems & Solutions. Troubleshooting Guide

Table of Contents:

To resolve Merkur network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Force Stop the Merkur App
1. On android, goto Settings » Merkur » click [Force Stop]

Clear Merkur App Cache and Data:
1. On android, goto Settings » Apps » Merkur » Storage » click [Clear Data] option. This clears both data and cache.
2. restart Merkur.

On android, goto Settings » Apps or Manage Apps tab.
Click Merkur » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto Merkur » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch Merkur

E-Mail: [email protected]

Website: 🌍 Visit Merkur.de Website

Privacy Policy: http://www.merkur.de/ueber-uns/datenschutz/

Developer: Ippen Digital

Jul 07, 2026, 03:23 PM
a AndroidOS user from Frankfurt am Main, Germany reported problems with Merkur : Connection
May 14, 2026, 05:35 PM
a Mac user from Munich, Germany reported problems with Merkur : Connection
Feb 16, 2026, 10:26 PM
a AndroidOS user from Weyarn, Germany reported problems with Merkur : Crashes
Sep 16, 2025, 07:10 AM
a AndroidOS user from Schliersee, Germany reported problems with Merkur : Not working
Sep 15, 2025, 10:28 AM
a AndroidOS user from Westerstede, Germany reported problems with Merkur : Not working
Aug 05, 2025, 07:20 PM
a Linux user from Freising, Germany reported problems with Merkur : Not working
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