Citrix Workspace Reviews

Citrix has managed to develop a truly user-hostile application. The user interface and user experience are clearly designed so that only a highly skilled IT professional with in-depth knowledge of their particular enterprise Citrix implementation has any hope of figuring out how to use even the most basic of functions. And, should something not function as expected, there’s literally no user-friendly help built into the application, and google searches yield only arcane technical discussions that appear to be written in a combination of Mayan, 14th century German, and Etruscan. About the only positive thing I can say about this application is that it’s encouraged me to ensure I have my laptop with me at all times because I certainly can’t rely on Citrix for remote access to the enterprise!

Update:
New issue after July 1 update.. keep getting settings pop up to enable microphone. Hit cancel and pop up comes back a minute later. Did it repeatedly so I selected settings to enable the microphone so I could get some work done and it kicked me out CitrixWorkspace .. couldn’t log back in due to below issue still occurring.
Really trying to use CitrixWorkspace , but it is not useable at all.
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Anytime you have to enter your information 10 -12 times EVERY time just to get connected, is a waste of time. I was so happy to see this was available for my iPad, but this weekend when I needed to use it, it was very frustrating to have to enter my same credentials repeatedly and hope to get connected.

Citrix Workspace acts no differently than Citrix receiver for our company’s uses. CitrixWorkspace we require is useless on a smartphone, and only marginally navigable on a tablet. Access to highly important, time sensitive information takes WAY too long to navigate to. I have much better luck using a different VNC app into my office computer to access the required app within citrix.

The full screen view loses itself when a device is rotated and shrinks down to a postage stamp. If the full screen view returns, the same issue happens again upon rotation. Pinch to zoom is buggy, the VM lags like a 75mhz NEC running Win95, and good luck opening most attachments on iOS... Another place where a regular VNC app excels, as I can open attachments on my actual computer for viewing on my smartphone.

Trying to add data or attachments to our chosen app is not even possible on this mobile platform.

When an application is loaded from within the Workspace app, the image loads as a black screen or nothing at all. Changing the display to auto fit to screen while the application is still open then makes it display, but then depending on CitrixWorkspace loaded and if high resolution, the image is a little pixelated/blurry. This became an issue with the most recent update and current version of this Workspace app at the time of this review. The convenience of connecting through an iOS app is great, so please fix! I would give it a higher review if this issue is resolved.

I rarely have difficulty running Citrix Workspace on a Windows 10 desktop or laptop computer. But I have terrible problems getting a connection established between my iPad Pro and my office computer. The Workspace app freezes up, especially after accepting my login and the multi-factor authentication.

Every time without exception, when I use CitrixWorkspace to establish a Citrix connection to my office computer, I have to delete the Workspace app and then download and reinstall, which is genuinely a pain because setting up the reinstalled app is so time consuming. This is the only way to get past the error messages and actually use CitrixWorkspace .

The IT engineers for my very large law firm have been unable to devise another workaround.

PLEASE PLEASE PLEASE add native iPadOS cursor support! I love having the flexibility to use my iPad to do work. Now with the introduction of cursor support I can’t help but feel like the capability of CitrixWorkspace is crippled. I’ve used the Citrix x1 mouse, but it can only go so far. Scrolling with the mouse is a struggle, its inconvenient to have to carry it around separate from my iPad, and it doesn’t even work well outside of the Citrix Workspace app. I love using my Apple Magic Keyboard’s trackpad, but CitrixWorkspace chooses to limit its ability because they sell their own (very expensive) mediocre physical mouse.

So developers, I beg of you to please work on native cursor support. We would greatly appreciate all you work in doing so.

I used to love CitrixWorkspace, however since the last few updates there is a bug/ problem with recognizing external screen resolutions properly leading to a highly skewed picture output on an external monitor when mirroring from an iPad. I‘m sharing this here as a part of my review as unfortunately Citrix makes it impossible for an end user to get help or raise a ticket for CitrixWorkspace on their homepage and are always referring you to the IT support from your own company who is administering the system for you. Unfortunately they cannot help with a problem like this which seems to be a bug introduced with one of the latest updates (worked perfectly before).

So please dear Citrix developer, if you read this give end users the opportunity to share feedback with you or report a problem and pleas fix this issue as otherwise this becomes very annoying to use. I will defiantly give you 5 stars for CitrixWorkspace once the issue is fixed. Thank you.

I am seeing this mentioned in other reviews. After the latest update the cursor position is not tracking well. You must position the cursor above the line. This is very difficult in certain applications like Excel. Also, now that I am using Teams, Zoom, join me for screen more is it possible to map camera and sound via zen apps. I am having to use iOS apps and then share citrix screen. This may be possible I am just not up to date. This product is good, but it could be much better with a few improvements. Please fix the cursor issue with an update soon. I use an X1.

The last few versions of Receiver were pretty stable and good. However, I am finding that version 7.5 is somehow chewing through my battery like mad. I previously could work for 8 hours continuously and end up with 30-40% battery, no I completely run out of battery in 5 to 6 hours. The battery menu in Settings lists that receiver used 95% of the battery power over the past 24 hours. I am really hoping they fix this because it is making it very difficult for me to do my job if I have to plug-in frequently to get through my workday.

I was really beginning to like CitrixWorkspace and then they made a change that screwed it up. The fact that you can pinch-zoom is fantastic. And it used to work well. However, with the recent update (January 2018) the linkage to the mouse’s on-screen location and where the mouse-button click actually lands is broken whenever you are zoomed in. So, zoom in to take a look at something, and don’t bother clicking on it until you zoomed all the way back out again. This is a newly-introduced bug, and since there is no other way for me to report it, I am capturing it in a review and hoping someone from Citrix reads this.

It’s faster than Citrix through my work computer. It’s convenient on my phone but a little harder than an iPad and a lot harder than the computer but fo on the go issues and quick items that need to get handled, I’m so glad there’s a mobile version.

I’m not giving five stars because it sometimes takes a while for an app to open and there’s no indication that it’s working. I don’t know if it’s stuck or I’m being impatient. Switching between apps can be clunky at times.

Working with an iPad and an Apple pen with a keyboard is the o my way to go.

CitrixWorkspace along with numbers and pages and email and whatever goes backwards in functionality whenever you guys make updates. The keyboard stinks now without the forward and backward keys. Was a five star app but you took it down to a four. The only real advantage of the 11.0 update was the storage of photos. I don’t use iCloud storage or any other online storage. So the photos have taken quite a bit off space. Probably find some more stuff as I go along. I think you guys change stuff just to make it new not better. Changing just for change sake is stupid not smart.

Aside from being my personal device, my phone also doubles as my work phone. It’s nice to know that if I needed to jump into work for a moment that I can log in and [kind of] get things done. My only complaint is that even with a large phone screen (iPhone 11 Pro Max), it can be cumbersome to navigate things. Not sure if this is a Citrix app issue or the software that allows me to use Citrix to log in remotely. That’s my only reason for a 4 star rating. While it’s nice to have the option to work whenever/wherever I need to, it sometimes takes pinpoint precision to properly “click” things like scroll bars and drop down menus. Again, not sure if this is CitrixWorkspace ’s issue, but other than that, great app.

The Citrix window is now a tab in Safari instead of a full-screen app, which makes it difficult to use. The resolution constantly adjusts every time you touch an icon on the remote Windows desktop. What was once a fast and nimble app is now slow and clunky. Wish I could revert to the old interface.

UPDATE: After updating to iOS 13.1.2 and reinstalling Receiver, the issue is resolved. Functionality is restored, and it’s back to being easy to use.

I am using CitrixWorkspace on the new iPad Pro 2020 and it helps me to connect to my work PC. When I connect it to external display(by turning on the External Display setting), the mouse cursor becomes invisible on it and I have to use the iPad screen to navigate. But when I use the low resolution which is same as iPad then it works ok. In that case the display on the external monitor uses just half the monitor.
Can you please fix CitrixWorkspace to show the mouse cursor in the external display mode?

Secondly, I have a windows work PC and my wireless keyboard is also windows. But all the keys like function keys, windows key and other windows shortcuts they don’t work. I can manage this but it will be good if we can have that.

Overall experience with CitrixWorkspace is really good. But if you fix the first issue, it will make life very easy and I can use my external monitor with its native resolution.

Secure. Easy (just hit the icon, no Pw). Will only run if work computer is intact, up and running. Basically my work computer wakes up when I hit the Citrix icon remotely. In fact my work computer is the necessary conduit to my company’s central data. Citrix is super secure (as it should be given my firm is a financial planning firm and a broker dealer). Basically we are a bank, and security is paramount and I have it, along with full functionality, with this setup.

I love CitrixWorkspace! It allowed me to fully replace all my tech with just one iPad. I love that because they develop CitrixWorkspace I can just carry around an 11 inch iPad Pro as an accountant! One suggestion though. I had a Microsoft Arc Mouse that I absolutely loved. Matched my iPad, just as portable, no wires, but I can only use the Citrix mouse in the Citrix app.. Would there be a huge issue in extending compatibility to any Bluetooth mouse instead of just the Citrix one? I mean, we can use any Bluetooth keyboard.. Still 5 stars, would just love to see this implemented soon.

I’ve been using the combination of the Citrix Workspace app and its predecessor Citrix Receiver for almost 6 years now and both have been very useful in improving my efficiency during the day as a long distance commuter by allowing me to travel and use my iPad to quickly connect and work remotely on my work’s Citrix servers. Unfortunately, after I updated my iPad to iOS 13, I was no longer able to connect to my work as the iOS 13 update prevented the Workspace app from communicating with my secure browser. I wrote to the iOS Workspace app team and provided them with the technical information about what was preventing me from connecting, and they listened and released an update within a week that got me back connected to my work! Thanks for the great customer service and enabling me to work remotely again.

I work for a company that has an IT department, so they use CitrixWorkspace. I don't have a choice. I'm not that tech savvy, but I'm the only one in my department that doesn't use paper. CitrixWorkspace allows me to get my census and take a picture of it, edit it pick it up in Notes Writer and make notes on it. It works great. In the past there have been a couple of issues-nobody's perfect. One issue now is that it locks up when I try to remove a patient from the census. So, only four stars.

As soon as they figure out the issue with iOS connected to an external monitor, I will never use a windows machine or laptop again. Otherwise works seem less on my iPad Pro and iPhone 12! Text to talk feature could use a little improvement - makes you watch it delete everything you just typed and then rewrite it with any fixes - kind of bizarre actually. Otherwise surprised how well it works with Apple Pencil. Business could save a lot of money replacing pricey laptops with iPads using Citrix given that all the heavy lifting/computing power is done on the server, not iPad (which is actually pretty powerful now in and of itself!

This is the worst remote desktop app on the market. Nobody would use it if they had any alternative.

I have used many VNC/RDP-type apps over the past few years, but Citrix Workspaces is in a (junior) league of its own.

Citrix’s idea of how basic functionality should work — scrolling, right-clicking, pulling up the keyboard — is somewhere between “illogical” and “sadistic.” While moving around the screen, zooming, typing, and basic clicking are all somewhat functional on their own, any combination of these quickly devolves into a frustrating experience.

Among other issues, right-click requires an oddly-behaved ‘virtual mouse’. It is also impossible to set the screen resolution to anything modern, or even just sane. Even scrolling is odd and inconsistent.

Critically, CitrixWorkspace regularly “clicks” the remote-desktop-mouse when I am not trying to, ALL the time. This has severe consequences for basic UI navigation, and can have far worse consequence for user interfaces to important systems.

The entire corporate world would be better off if Citrix terminated or reassigned the teams involved with CitrixWorkspace (design, development, and testing — they all botched it), and instead bought out the developers of an app that is actually competent in this space.

My employer provides access to Citrix via their own, external portal, which means we don’t get to create an account inside CitrixWorkspace . Turns out that without an account you cannot set up any of the Advanced options, like enabling function keys for external keyboard or additional external screen. Even worse, they do not show up anywhere in CitrixWorkspace , not even disabled/grayed out, driving you nuts when you follow the Citrix manuals but you just don’t see those options anywhere.

I did find somewhere on the web that one can workaround this by registering a demo account inside CitrixWorkspace , but that has never worked for me as I am getting an error during registration no matter what.

The fact that you limit the configuration options this way is simply ridiculous - either forbid your clients from accessing CitrixWorkspace via external portals or just allow everyone to set up CitrixWorkspace in the same, coherent manner.

That aside, what’s extremely annoying is that it disconnects almost immediately after switching to another app.

Since iOS 13 update, cannot choose this to open .ica files on either my iPad or iPhone, rendering this useless and making it so I cannot open Citrix windows on my devices for work. This needs to be fixed. So far no work arounds published have worked, as Apple iOS does not make it easy to change file associations and apps. Please address and fix this!

Same issues when first going to iOS 13 which was briefly fixed, now back again. Very, very frustrating that these two large companies cannot be on the same page with updates and compatibility (Apple and Citrix)

I’ve been using CitrixWorkspace about 5 months now and find it easy to work with and very convenient when working remotely; I gave it a 4 stars because there are some small details that need improvements.
1) CitrixWorkspace requires Security access tokens for usage that you must request and receive in a few different ways, emails being one of them; Once in, you are supposed to be able to use that token all day so that you do not have to keep going back to your emails to get them for access; they should work, but don’t. It’s kind of a drag having to go back to your emails (or other access methods) every time to gain access.
2) app requires a strong wifi otherwise it will drag, freeze or disconnect, to then have to start all over again, requesting a token to get in
3) CitrixWorkspace uses a lot of memory

Other than that, it is very good and user friendly

There isn’t a good place to request support with Citrix issue itself not connections through my IT department. Every time I type “ ) “ symbol, I get kicked out of Citrix. I have to go through the entire log in process all over. Doesn’t matter when or where I type the ) symbol, it kicks me out. It doesn’t do it with the reverse ( just the right side parentheses. Seems like a minor issue, but I need to type that symbol more often and is extremely irritating not to be able to.