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by Icaari26

HORRIBLE SETVICE.

I used this app to find a ride from my Airbnb in Rome to the airport.

This app, prior to booking, it gives you an estimated cost for the trip, just like Uber, but I ended up paying 20 euros more than the estimated cost. At first, I was okay with the price, but when I paid I realized that the driver had added an additional 5 euros for God knows what. I didn't want to argue with him, but instead I decide to contact customer service so I emailed them. They told me that “per their local taxi regulation, supplements could be applied on top of the metered fare for luggage and for extra passengers, from the fifth passenger onwards.” And I understand that, but I booked a car for 5 people only 4 made it, and each of us had 1 luggage avg. less than 50lbs. So I don’t understand where this charge came from, I felt scammed. It would be nice if they disclosed this “supplemental charge” before hand and their estimated rates weren’t so off. For now I wouldn’t recommend using this app to anyone- I wish I would’ve used my preferred option, Uber. They are more reliable and I can always count that their estimated prices are always on point. Also, if your Airbnb or hotel offers a shuttle option take it, quite frankly, ANYTHING IS BETTER THAN THIS APP AND THE TAXI DRIVERS.

by Ppcuerdas

First time I am writing a review for anything but I think someone who is planning to use this app should read this. I was with my family in Barcelona, near Las Rambla, and someone recommended I booked a taxi through this app to go to the airport. I scheduled 2 days in advance a taxi to pick us up at 4am. Later confirmed a day before that the taxi would be there at exactly that time as the neighborhood wasn’t the safest. Barcelona in particular has not been the safest place to be lately. At 4am I found myself in the middle of the dark streets outside my AirBNB with 2 children and my wife waiting for this taxi that never showed up. When I entered my booking on the apps it said that there were no taxis available around the area. In other words, “we know you made this reservation, but, too bad, we can’t help you.” It was sincerely frustrating as they don’t allow Uber in Barcelona. I had to literally walk in the middle of a night to a hotel nearby and ask the very kind gentleman to book me a regular taxi. To this day I feel incredibly grateful to him. Please DO NOT USE THIS APP TO SCHEDULE A TRIP IN ADVANCE. They are absolutely unreliable.

by Endless_Lyn

This app is useless. You’re better off just negotiating directly with the cab drivers that way you can ensure a a decent price and you guys can understand each other upfront. The original price that I mapped out on the app, quoted me between 14-16 euros and when I arrived at my destination the driver charged me double at 35 euros!! I couldn’t even understand what the driver was saying when I asked him why the price had increased. I thought this app would be kind of like Uber where the price is set but it is not it’s just a way to dispatch a cab and get unknowing tourist. And the customer service was no help when I tried to contact them. This was my first and last time using the app!! What is the point of this app if the quotes are irrelevant and the drivers can just charge you whatever they feel! My advice get an Uber or if they don’t operate there like in Italy negotiate directly with the cab driver because they are everywhere.