Contact Explore Beijing Support
Company Name: ExploreMetro
About: Recommended by CNN and Lonely Planet, this is Beijing's best subway map!
Up-to-date with all the metro lines; Works offline; Routeplanner, GPS, Street
maps; English and Chinese included.
Download the app completely free! The free
app is ad-supported.
Explore Beijing Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of ExploreMetro
Verified email
Contact e-Mail: support@exploremetro.com
Verified email ✔✔
E-Mail: support@exploremetro.com
Website: 🌍 Visit Explore Beijing subway map Website
Privacy Policy: https://www.exploremetro.com/privacy/
Developer: ExploreMetro
3 Most reported problems 😔💔
I paid for the app a few years ago but developer wants more money now for full functionality
by Glamdrach
I paid for the full app a few years ago. Now the developer issued app for free and now requests more money to get functionality my paid version used to have. There is no restore purchase or recognition that I did pay for it. I have invoice and can prove to developer. Waiting for his reply.
Does not populate nearby station option
by Ozzibaig
Does not show nearest station, so hard to figure out your location especially if you are new to the city . The Shanghai version works great but not the Beijing version even after paying .
Bugs for new version
by Mchico98
New version does not include price of subway for the daxing airport line.
When switched to Chinese version, daxing airport line disappears.
Have a Problem with Explore Beijing? Report Issue
Why should I report an Issue with Explore Beijing?
- Pulling issues faced by users like you is a good way to draw attention of Explore Beijing to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Explore Beijing customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Explore Beijing.
