8tracks Reviews

As other reviewers have said, emails to this app support go unanswered. I hate leaving a negative review on what was formerly my favorite music streaming platform, but the team has left critical bugs in place for months that have left the platform unusable for us.

I will not list the bugs I’m encountering because if any of the support or engineering personnel cared at all about their product, they’d use the product and see these bugs for themselves. But they don’t use the product. They don’t care. So it’s time to say goodbye to this app. What a sad legacy to leave. At least have the courage to know when to throw in the towel; Leaving a mortally-broken piece of software online is just pathetic and demonstrates how little you care.

I love this app and have been using it to listen to music for several years now. The desktop website works great and rarely has any issues, but there are WAY too many bugs with the mobile app. Unless 8tracks is open, the songs don’t play continuously and I need to click play after every song. This means that every time I want to listen to the next song, I need to unlock my phone, open 8tracks , and click play. This is a major issue especially when in the car, and I’m sure it’s not good for my phone battery either (because I need to keep the screen unlocked and 8tracks open in order to keep songs playing). The layout of the player also has a lot of room for improvement. The play/pause button is so small that I have to try really hard to click it precisely, which again is an issue because of what I mentioned above. I love this app and really want to use it as my main music player, but PLEASE work on improving 8tracks .

My process:

-Downloaded 8tracks knowing nothing about it.
-Tried to auth with google.
-After Authentication and accepting privileges for 8tracks to view my basic info, I was redirected to create an account where I was asked to pick a user, add email address, and pass.
-Error. Email already in use...
-Ok, well then... I’ll click sign in. Prompted with another google auth button.. clicked.
-prompted to again accept privileges for this app to view my info. And guess what. I was redirected to create an account yet again.
-this time I changed my email address and finally I’m in!
-Nope! Instead I’m hit with a product page already trying to up-sell me before I even see what 8tracks has to offer...
-Click the X and close the ridiculous modal asking me to pay for an app that I’ve yet to see.
-at this point I’m frustrated with everything about this process but I decided to be optimistic and at least try to play something...
-clicked on a genre, and then I clicked the first recommendation...
-oh... of course. A 30 second ad for something so irrelevant to music or the genre or anything I would give a second thought to.
-10 seconds into the ad, I closed 8tracks , deleted it. And wrote this feedback so the marketing team can collect some insight on how new users should be treated and why I feel like one star is too good for 8tracks.

I’ve had an this app account for years, and really love it as a way to find and share music. However, 8tracks rarely functions as it should. For one thing, the songs don’t play on their own. I have to individually press play on every song, and unless I have 8tracks open, the ads between the songs won’t play. I used to listen to playlists on this app while driving, but now that I have to manually play everything, I’m unable to do that. I also had a premium subscription for a while, but got rid of it because 8tracks still functioned as though I hadn’t, making me listen to ads anyway. I’ve been a supporter of this app through the years, and I appreciate all the work that’s gone into keeping it running, but I’m not going to pay for, or even continue to use a product that just... doesn’t function.

I love 8tracks and everything, but somethings need to be fixed and added to make this worth $5 a month. 1st I can’t upload my profile pic (no matter what picture I use) which is REALLY frustrating and 2nd you should be able to make playlists on 8tracks as well and not just on the computer. Also, it’s really annoying to have to go to your computer when you have 8tracks right there in your hand. You should also be able to edit your profile on the computer site too (don’t know if you actually can though, I’ve been looking and haven’t found any button for it). So yeah....other than that, pretty good app.

I redownloaded 8tracks cause i heard they got rid of the pay to listen stuff but i cant even log in. I tried to log in with facebook, but it just loops me. I click log in with FB, it takes me to a safari-looking page (but im still in 8tracks ) that asks me to login with facebook, i click ,it redirects me to the FB app, i click yes log me into this app, it says ok, and we’ll send u back to this app too, then sends me back to the safari-looking page without logging me in. Great app.

[edit] i was able to log in on desktop, then change my pass and log in on phone from there, so its cool, but it still needs fixing. Haven't used app yet, but things are looking up. Changed the rating to something less terrible.

I’ve been a long time user/member of this app and have loved a lot of the music on there! My only big issue is as of recent, I would have to hit play after EVERY song and that’s an issue because I use 8tracks to help me sleep. I’ve reported it to Support or “Chris” twice and have gotten the same “ reinstall 8tracks or restart your phone” script email in reply. I really love 8tracks but might not be using it for much longer if the playback issue isn’t resolved soon.

I began using this app a couple of years back and immediately fell in love with the interface and community. I left after the obligatory paid membership introduction, and have once again returned at the announcement of the free-with-ads membership. I do not mind the ads at all, but have been experiencing a problem (both on 8tracks and the website interface) specifically with the Home Depot ad. If the HD ad plays first, the second ad will be silence with no picture of a company, and the timer will sit at 0:30 indefinitely. I am then forced to clear 8tracks and re-enter (iPhone XR) or refresh the page (website) in order to continue listening. A strange problem that I never experienced in my early days of using this app, but not a big enough problem for me to not use the service.

I was listening to one of my playlists I made, and then next song stopped playing. It wouldn't let me play the next song at all. I force quit 8tracks , then opened it again, and it kept saying there was an issue loading my account. It kept saying this over and over, and then finally loaded my account, but then said there was an issue loading playlist/track information on every single playlist I tried listening to. Updated 8tracks to see if that would fix it, but now it won't let me in at all, saying "Oops! We had trouble loading your account". Never had this issue before. It's my fav music app so I hope this gets fixed soon.

I’ve been using this app for a little over 3 years and I’m very grateful for it. It was a little frustrating once there was a time limit on how much we could listen, but once that was removed, everything became great again. I’ve discovered so many different types of music and artists through this app that I wouldn’t have otherwise and I’m extremely sad to see it go. this app has a great variety of music to listen to and the search option really helped me narrow down what I wanted to hear (whether it be based on my current mood, on the weather or fandom based). That being said, thank you this app, for the wonderful years of music 💙

I enjoy 8tracks a lot, even with the recent change to one free hour of music a week, but I can't seem to get 8tracks to work on my phone. I have an iPhone 6S, and after an update a month or so ago 8tracks stopped playing playlists. The updates since then haven't fixed it, and I've tried all the solutions suggested on the help page. 8tracks still works on my iPhone 5S (I decided to stop updating it until it started working on my 6S again though). I'm not sure if this is happening to other users as well.

This happened a while ago as well, but it was eventually fixed with one of the updates, so hopefully this time it will be fixed as well!

On a more positive note, I really love the set up of 8tracks . It's so fun to listen to playlists that fit into such a wide variety of categories, and know that each one is full of songs that someone loved and put together. Thank you for creating such a wonderful app!!

UPDATE: The problem has since been fixed, and I’m enjoying 8tracks again!

I love 8tracks, even with the decreased number of new playlists since a lot of people jumped ship after the listening limits were imposed. I have a Plus subscription, though, and plan to keep using it as long as I can. My only real issue is that the option to stop playback at the end of a playlist was recently removed from the mobile app. I used that particular sleep timer every time I listened to a playlist, and using 8tracks without it is a little annoying. I’d love to either have that sleep timer back or an option like on the website to automatically stop playback at the end of every playlist.

All I can say is, finally. Quality listening app with super unique playlists. The streaming site had a few bumps since their beginning that was sad to witness and they did fall out of favor for me. Now they’re back and for a small price of 4.99 a month you can listen without ads or listen for free with the ads. I think both options are definitely a small price to pay for the unique listening experience that you really can’t get from other streaming sites/apps. I’m happy that I can listen to the playlists I haven’t been able to listen to for a couple of years. this app is finally back to what made them so great in the first place!

This has been my all time favorite music site/app since 2009!!! (before the ads!!!) This is where I would go to get lost... to find new music, my favorite artists have been discovered here. THANK YOU so much for bringing back unlimited listening time! I’m so excited to start discovering new music again.
One tiny suggestion: when searching for playlists using the tags can there be an option on how the playlists are filtered? Sometimes I wish I could pull up playlists that are brand new, just added. I can’t seem to figure out a way to do that!
Thanks for everything!!

As a user of this app for many years, I’ve been with 8tracks through all the growing pains and I’m so excited to see them coming out on the other side of things unscathed. While many other apps may have given into the temptation to chase dollar bills, this app has hung on to the virtues that made it a great app in the first place- namely putting music and users first. However above all, this app actually listens to its users and seems to be working extremely hard to provide improvements and changes based on the feedback from its users. I absolutely love that. Barring some massive change, this app will remain my go-to app for listening to my favorite playlists and searching for new music :)

I’ve been listening through this app for a few years now and I must say that it is my all time favorite app for music. I tried other apps but nothing really compared. this app really cares about its community, and listens to its concerns. I have never had a way to listen to music that so perfectly fits my mood before I had this app. There are playlists for literally everything. I’m sad that this app is not yet available outside of the U.S. & Canada, but will continue to use this app for as long as possible!!! Thank you for creating such a fulfilling music experience. 😄

I love exploring music on 8tracks. Every genre and sub-genre never fails me to listen in to someone else’s playlist and become immersed in their taste of music. I have found great instrumental soundtracks for studying that on occasion I’ll listen to clean my room or write me book.

With a few complications that the soundtrack can only be played once after 8 hours, I enjoy the star button on each track that helps me catalog new catchy songs.

I have been using 8tracks for more than 3 years and I cannot be thankful enough to have found this diverse and interconnected app.

I am absolutely thrilled for the return of this app this year! I have been a DJ on the site for over seven years and have loved every minute of being a part of the community. You can really tell just how much the founders and team really cares about this project on both the desktop and mobile versions. 8tracks is perfectly simple and allows the user to find old and new mixes to enjoy from their handheld device.
Looking forward to more updates in the this app community and app in the future:)

I have had an account for many years.

It’s a truly unique streaming service where the focus is on creating playlists, and the music on the playlists is secret (typically).

This allows me to discover new artists and new genres that I wouldn’t have normally decided to listen to. We’re all guilty of listening to the same 10 songs on repeat. this app lets me break free from that cycle.

I especially love the playlists that cater to specific fandoms (mostly anything you can think of, there’s a playlists for it. a certain video game, a character, a book... season...). They might not be my preferred music, but it gives me a sense to understand someone else’s interpretation of *insert whatever here*.

At some point they imposed a listening limitation that made me stop using 8tracks for awhile, but it seems to have been retracted. This is good, however, I think it’s about time I fork over $30 so i can listen to these playlists without Home Depot ads LOL.
Truthfully, it’s a relatively cheap expense, and since I love 8tracks so much I think it’s worth it.

My recommendation?
If you’re a nerdy, fandom-loving, need to find some niche subject to express via music, or simply an “indie” music lover, this is a great app. Download it and you’ll understand.

If you aren’t any of those, there’s still plenty of playlists you can enjoy.

Thanks this app for the great times!

Let me start my saying that I don't even write review but i LOVED 8tracks so much that I don't even know what made you guys think to make these decision and changes. I'm so disappointed because you guys will be loosing most of your audience to freakin pandora, fees are ridiculous for people that just want to enjoy music. I will be instilling your app from my devices & I hope you guys rethink you're decisions. I really hope I can re-install 8tracks in the future with it being as it used to be before.

Look, I was as mad as everyone else when free unlimited listening was discontinued, but $30 for a whole year of no ads and all the music I want? That's a price I'm willing to pay. Besides, it really isn't that much, it's only $2.50 a month, which just means you can't have your latte from Starbucks (just one darn time a month) and boom you've paid for all the music you can listen to!

Frankly, if you can afford a cellphone or a computer, I'm pretty sure you can cough up $2.50 a month or $4.99 if you aren't sure you want the year long commitment. For me, though? Easiest $30 I've ever spent.