Contact 8tracks Support

by Katiekjoo

I love 8tracks and have been using it to listen to music for several years now. The desktop website works great and rarely has any issues, but there are WAY too many bugs with the mobile app. Unless the app is open, the songs don’t play continuously and I need to click play after every song. This means that every time I want to listen to the next song, I need to unlock my phone, open the app, and click play. This is a major issue especially when in the car, and I’m sure it’s not good for my phone battery either (because I need to keep the screen unlocked and the app open in order to keep songs playing). The layout of the player also has a lot of room for improvement. The play/pause button is so small that I have to try really hard to click it precisely, which again is an issue because of what I mentioned above. I love 8tracks and really want to use it as my main music player, but PLEASE work on improving the app.

by Amponce

My process:

-Downloaded the app knowing nothing about it.
-Tried to auth with google.
-After Authentication and accepting privileges for the app to view my basic info, I was redirected to create an account where I was asked to pick a user, add email address, and pass.
-Error. Email already in use...
-Ok, well then... I’ll click sign in. Prompted with another google auth button.. clicked.
-prompted to again accept privileges for 8tracks to view my info. And guess what. I was redirected to create an account yet again.
-this time I changed my email address and finally I’m in!
-Nope! Instead I’m hit with a product page already trying to up-sell me before I even see what the app has to offer...
-Click the X and close the ridiculous modal asking me to pay for an app that I’ve yet to see.
-at this point I’m frustrated with everything about this process but I decided to be optimistic and at least try to play something...
-clicked on a genre, and then I clicked the first recommendation...
-oh... of course. A 30 second ad for something so irrelevant to music or the genre or anything I would give a second thought to.
-10 seconds into the ad, I closed the app, deleted it. And wrote this feedback so the marketing team can collect some insight on how new users should be treated and why I feel like one star is too good for this app.

by Theoddguy

As other reviewers have said, emails to 8tracks support go unanswered. I hate leaving a negative review on what was formerly my favorite music streaming platform, but the team has left critical bugs in place for months that have left the platform unusable for us.

I will not list the bugs I’m encountering because if any of the support or engineering personnel cared at all about their product, they’d use the product and see these bugs for themselves. But they don’t use the product. They don’t care. So it’s time to say goodbye to 8tracks. What a sad legacy to leave. At least have the courage to know when to throw in the towel; Leaving a mortally-broken piece of software online is just pathetic and demonstrates how little you care.