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Company Name: OUI.sncf
About: OUI.sncf is the official European distribution channel of the French railways for online sales of
high-speed and conventional rail travel.
Headquarters: Paris, Ile-de-France, France.
SNCF Connect Customer Service 👿🤬😡😠💢😤
Listed below are our top recommendations on how to get in contact with SNCF Connect: Trains & routes. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact SNCF Connect: Trains & routes. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of OUI.sncf
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Read 3 Customer Service Reviews 😭😔💔
No integration with Apple features
by Parky1101
It's 2022 and you can't get the train ticket onto Apple wallet... Which means having to unlock your phone, open the app and navigate through it which is a pain.
If you buy a discount card, you can't put it onto this app either, you have to show (or print) a PDF to the person who checks your ticket.
No option to export the journey onto my calendar either.
They inverted first and last name because, typical for French people, they're bad at English.
This garbage app is exactly what you would expect from the stupid government bureaucrats that made it.
Horrible online system
by Vpbird
This service is highly rated because they don’t ask the right questions ! Impossible to change round trip tickets online unless you change BOTH trips. Then you try to do it at the station (after a long wait) and they tell you it must be done online. Then your train leaves and you’re out the money. Kafkaesque and really expensive. I have been using the sncf for 25 years and the online system represents a huge degradation of service—less flexibility and many many more headaches.
Horrible
by Aztigram
I did not think it was possible, but they made the last app much much worse. They make it difficult to retrieve your itinerary. And the homepage actually makes it difficult to find out how to even buy a ticket. This website is going to create a lot of problems for people. These people who designed these apps actually try to use them? Complete joke. And very frustrating
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- Pulling issues faced by users like you is a good way to draw attention of SNCF Connect: Trains & routes to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
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- If you are a SNCF Connect: Trains & routes customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using SNCF Connect: Trains & routes.
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