Contact SNCF Connect Support
Published by OUI.sncf on 2023-12-13 About: SNCF CONNECT: THE APP FOR TRAIN TRAVEL IN FRANCE AND EUROPE!
OUI.sncf, the
leading distributor on the train and mobility market with over 14 million unique
users evolves and becomes SNCF Connect! SNCF Connect is the must-have app for
easier, smoother and cleaner mobility everywhere to and from France.
How to Contact SNCF Connect Customer Service/Support
Listed below are our top recommendations on how to get in contact with SNCF Connect: Trains & trips. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact SNCF Connect: Trains & trips. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of OUI.sncf
35.71% Contact Match
Developer: OUI.sncf
E-Mail: [email protected]
Website: Visit SNCF Connect Website
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Reported Issues: 3 Comments
By Parky1101
No integration with Apple features
It's 2022 and you can't get the train ticket onto Apple wallet... Which means having to unlock your phone, open the app and navigate through it which is a pain. If you buy a discount card, you can't put it onto this app either, you have to show (or print) a PDF to the person who checks your ticket. No option to export the journey onto my calendar either. They inverted first and last name because, typical for French people, they're bad at English. This garbage app is exactly what you would expect from the stupid government bureaucrats that made it.
By vpbird
Horrible online system
This service is highly rated because they don’t ask the right questions ! Impossible to change round trip tickets online unless you change BOTH trips. Then you try to do it at the station (after a long wait) and they tell you it must be done online. Then your train leaves and you’re out the money. Kafkaesque and really expensive. I have been using the sncf for 25 years and the online system represents a huge degradation of service—less flexibility and many many more headaches.
By aztigram
Horrible
I did not think it was possible, but they made the last app much much worse. They make it difficult to retrieve your itinerary. And the homepage actually makes it difficult to find out how to even buy a ticket. This website is going to create a lot of problems for people. These people who designed these apps actually try to use them? Complete joke. And very frustrating
Have a Problem with SNCF Connect: Trains & trips? Report Issue
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Why should I report an Issue with SNCF Connect: Trains & trips?
- Pulling issues faced by users like you is a good way to draw attention of SNCF Connect: Trains & trips to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a SNCF Connect: Trains & trips customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using SNCF Connect: Trains & trips.
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