NB AZ Reviews

I’ve been a customer for many years. Usually apps get better for customer use, who knew it would get impossible to use. It takes many prompts to find a transaction because most are listed by merchant number instead of business name, which takes you into an a journey of several prompts to determine the transaction and reconcile your account. Then when you go back to main page to continue on NBAZ starts all over, it does not pick up where you left off so you will need to memorize the merchant numbers to know where to proceed. Another new feature is when you go to your credit card transactions you are logged out of the NB/AZ app and will need to log on again (fingerprint or password) if you want to go back. In the days of being dependent on quick easy access to your money/account this is the worst app ever. The bank says it’s for customer protection, I guess that means the frustration level would make a criminal give up.

Was a good application, giving me access to my account within seconds to check balances or deposit checks. Now, after a recent update to their system, I am unable to sign in, consistently receiving an “error 1003” message. Called customer service to be told that although I have upgraded my iPhone to the latest “required security update” for iOS 17, with only an offer to “upgrade” to iOS 18 (which is not approved for other applications I currently use daily, and no such update has been required by any other banking institutions I use ie Bank of America or Chase), I will no longer be able to use National Bank’s application. I guess it may be time to look for a new bank after a 21 year relationship. Pretty sad!!

NBAZ was working perfectly. I only use it to check my balance. But apparently there’s a sign on error. I know my login info, but NBAZ and website recently this week has been whacky with the servers. Now my account is locked for this reason. I’ve called customer service and it skips and it’s impossible to hear what the button options were the first time. I called it again and pressed the number for account login management and it took me to a different option. Fix your crap or else you lose a customer and I switch to a better bank.

Suddenly last week, about April 1, I tried to log into my account to check my balance, I received a message: Application failed try again. After several attempts, I gave up. Today, April 6, I managed to log in through Microsoft Edge and obtain my balance. But once in, there was no way to log out. I had to reboot my phone. After that, I could not log back in. I deleted NBAZ from my phone and reloaded it. It failed to load. What is going on at National Bank of Arizona?

NBAZ does every thing I need but the new layout has an annoyance.

It used to be extremely easy to find the area to transfer money, make deposits and other account maintenance tasks. Now there is a big + sign at the bottom of NBAZ where these functions are all tucked away at. It’s not very intuitive and understanding where these functions are hidden isn’t easy to find the first time. The previous app design had a much better, easier to use layout, even if it wasn’t the more sleek, modern interface it is now.

The second annoyance is the updates. Every time NBAZ updates, touch ID is disabled and you have to re-enter a password. It get’s really tiresome having to enter a password after every update.

From a glance it’s organized easy to use all in all pretty good banking app until you reset your password and sign in. Did that made sure it was perfectly type and uppercase sensitive and called customer support and they had no idea what was wrong the only advise they would give me was uninstall and reinstall. Was good for a while but now it’s useless. I am in the military and stationed away from home and now have no way to access my account online. Definitely will be changing banks

NBAZ was great for the first few years I used it but it seems that anytime I try to check my account balance lately I can’t get on NBAZ and that’s pretty frustrating. I don’t understand how you can call this a service when you can’t even give me the most basic of things that I need in a banking app.

The pros: The layout of NBAZ is a good layout and easy to navigate. When NBAZ does work, it gets the job done 👍

The cons: NBAZ has given me a variety of problems. From loading issues to login issues, etc. NBAZ can be frustrating. There’s also times where the summary of my accounts doesn’t come up and where things fail to load completely. Between three financial apps I have, this one has given me the most problems.

Some insight: Although I do live in Mexico I live about an hour from the U.S. Mexican border. I have Wi-Fi. I also have a cell phone plan from a well known phone company that includes sufficient data coverage and size for Canada, the U.S. and Mexico. Also, I have an American phone.

One last note: I have been able to pretty much tell when I can use my phone to check my finances. I check offline when I have a nearly to complete cell phone signal. I check online when my Wi-Fi is working.

NBAZ is very convenient and useful. Makes life very easy as far as banking with them. However, I miss the extra convenience of just using my thumbprint to log in. I used to be able to use it, then a couple updates went by and couldn’t anymore. That is the only issue that I have. Perhaps also adding the option to change account settings like address change and what not from NBAZ would be nice too. That’s just another bonus if we can get it.

Many times the instructions given for making a correction or change are impossible to complete.
For example I was in one of our accounts and needed to change email address in profile. Instructions say to go to online banking and select preferences. In the mobile app there is no”online banking” selection to choose so I left NBAZ and googled the website and selected online banking but then there was no “preferences” selection and no way, that I could see, to login. It has been my experience that NBAZ is not user friendly and offers very little in ability to manage your information ie address changes, email changes, closing account etc. The account view of transactions is very difficult to decipher and is limited in information it provides as far running balance etc

I had to take the photo multiple times due to app cropping the image. Had to zoom farther out to capture the entire image.
My other bank app shows dotted lines as to where to frame the check before taking the picture.

I’ve had the biz app since NBA had an app. It was completely unstable and I averaged at least one support call a month to get it working again. The last time I called was a week ago, when NBA IT convinced me to try the personal app. Now I just got off the phone again because the personal app isn’t working. I’m pulling my money out of NBA today.

I love NBAZ .
However, I do have one disappointment: I would like to see pending transactions. It’s frustrating to see an available balance far lower than the actual balance and not be able to see why.
Other than that, NBAZ is great.

I have been a customer for many years, I love that the mobile deposit lets me do my deposit from home.

I am disabled and do not drive so with the new app I no longer need to take a cab to the bank.

Love it!

Using the mobile app saves us a 28 mile round trip to the bank. We like that convenience. We’ve had very few instances where NBAZ was not available. It would be helpful if NBAZ allowed my iPad to save the user I’d and password, but it’s good for memory cells to have to put it in every time.

NBAZ gives me the freedom to do so much while on the go! My bank accounts get checked every day and I can look at my credit card transactions anytime! I like transferring funds, bill pay, and monitoring scheduled payments. Thanks NBA

App seems to have stopped working yet again.
Put in my information and app closes. Always seems to be on the weekend when no one is available to correct. Very disappointed

this app (National Bank of Arizona), has always been good to me and even went the extra mile at times to do right by me as a customer. I've been with several big banks before and had to take my business elsewhere... Glad I came across this app!

Just installed NBAZ on my IPhone 8 and the Finger Print Log in doesn’t work.
It works with my other accounts on my phone. I even called Customer Support and had them walk me through the install process and still it doesn’t work.

NBAZ is easy to use always tells the balance on every account as well as the debits from the accounts