Contact Chess Support

by Bob3791047

I have been playing on this app religiously for over a year now! I was pretty bad at first. Got my blitz rating down to the low 300’s (not that I’ve never played, just hadn’t in a while and lost a grasp for the game) and have been building my account up game by game for over a year! I was almost at a rating of 800 when one user got livid at how bad I was beating him! He completely stopped playing and made me wait for the clock to run out to secure my win all the while messaging me insisting that I am cheating and he was going to report me! I obviously didn’t take him seriously because I assumed they’d look at the game and see we were playing at the same speed and his multiple blunders were the cause of this massacre as well as how could ONE ACCUSATION cause my account to be banned? Well guess what, the next morning MY ACCOUNT WAS BANNED! All of that hard work, achievements acquired, games I’ve learned from, just taken away from me without anyone reaching out, notifying me, and at least letting me say my side. I am completely dissatisfied and will let all of my friends who I recommended to this app to delete immediately for their unjust handling of this situation! You are really banning people on spot because of one accusation??? Really????? For the customer service rep reading this, I hope you look at all of my match history, All two thousand of them, and tell me I did anything different in that match than in any other match I won or lost! Please

by Mreeves336

The daily puzzles and game reports desperately need a back button. I spend so much time staring at puzzles trying to remember what piece was captured and there’s no value at all in showing the previous move in literally half a second and expecting us to be able to see what piece was captured. I don’t even have enough time to focus my eyes before you make the move for the puzzles and same thing with the game recap. It needs a back button so I can look at what move was actually made. And you need to fix the alignment on the notations because I have to scroll to the right to see the check and check mate symbols. Simple fixes but it’s why I canceled my membership.

Telling me what the best move is in the game report is fine but if you don’t tell me WHY it does NOTHING to actually make me better!!! I switched to Magnus trainer and dr wolf for better explanations. This app taught me how pieces move and how to castle but that’s it. I literally could not checkmate someone until I downloaded Magnus trainer lol. You also can’t replay the key moments and they move way too fast so when you show me I made the best response to a mistake for example I can never see what my opponent did first because it moves too fast and I can’t go back to previous key moments.

by AverageUser89

This is basically a “join our site/email spam generator” app that has almost everything hidden behind a join/pay wall. What a joke. Why would exercises, puzzles, game modes, etc. _need_ me to join some random site and get spammed with emails from, in order to function? Hint: it does not. This is basically a mailing subscription grabber that is likely to sell your email and/or spam you. The UI also very frustrating as well seeing how this is not a native app and looks like a web wrapper for their site.

The app has loads of bugs and many still exist in the app with no way to report them to the developers and they have such a convoluted UI that doesn’t offer any help for looking where to even report the bugs. The best bug I came across was it just allowing pawns to move diagonally without capturing a piece (a basic rule and requirement that should never have been a bug in the first place).

This is such a low quality, cheap e-mail grabber app that put no effort into actually designing a high quality, bug free chess app but rather a dirty “register to use” model for a website-as-an-app loaded with bugs. Horrible.