Contact FlightAware Flight Tracker Support

by Farley213

I had written another review about how this was such a go to app for me once upon a time. But the last two years it’s been harder to find flights. It has become less user friendly for everyday users.

One of the main reasons for this is that you don’t separate direct flights from flights with layovers.

It shouldn’t take three separate searches to locate a flight.

Kept searching and the direct flights are buried in between so they are easy to miss while you’re scrolling. And frankly the way the layover flights are done is confusing. I kept sending the first leg of the flight info out to people not realizing that it wasn’t bringing up the full information of both flights when I hit it.

This is because in the list of flights that comes up, you don’t specify airports in the first leg. So I was only sending that part out. The layover bar is lost a bit and I thought it was just stating that there is a layover. Not that it’s separating the two legs.

I’m not tech weak by any means. And I used to use this app on a very regular basis. But haven’t been happy with it for a while.

Needs to go back to the early versions and get user friendly again.

by Tailgunner55

I used to trust the FlightAware app but my wife and I were just trying to follow the status of our daughter’s departure flight to Newark and got two different stories from FlightAware. I was using the app that still showed the flight as on time and my wife was using the FlightAware website that showed a 3-hour departure delay. What’s up with that? I checked the app again and in the flight details block it showed the local departure and the arrival in Newark as on time but there was a notation at the top of that same screen that showed the flight as delayed (with no other information as to how long). The web site showed an actual delayed departure time. I think the app and web site should be in sync and I think that any notation of a flight delay should give the app user the same information as the web site user.

by Cpahcg

This app gets a lot right. The ability to set alerts for flights you’re meeting is a great concept that is well-implemented in parts. However, that feature set breaks down at the most critical stage— the arrival time. I have received alerts that a flight is in the air after a delay. In my Notifications Center, a revised ETA is provided. However, in the app, that new arrival info is not updated. Why isn’t it synced across both locations so that I can rely only on the app? Other times no revised notifications are received. I’ll be at the airport at the appointed time. Just as I’m expecting the app to show “Landed,” it updates and pushes the arrival time out by 30 minutes or more. If a tracker app is that unreliable, it becomes worthless.

Update: Based on developer's response re update to app, I'm happy to try the latest release. Thanks for the patch.