Contact Menu Planner Support

by Sushi Wob

I am writing in response to the recent decision of the developer to unfairly force long time users into purchasing the “Pro” version in order to use the sync and web access features. My family has been using this app for 4 years, now, and it is very good. Some functionality could be improved with the importing of recipes, but this app has really helped us schedule our family meals, as well as become our recipe library. I am quite upset about having to pay ~$20/year, now! I understand there are costs being incurred, but I strongly disagree with punishing loyal customers who rely on this app daily! We have over 300 recipes/entries in the app, so now we have a gun to our head to either pay to continue to access our own recipe library or try to find another app and start the entire process over again...is that fair? I am not opposed to paying to help offset the costs incurred; however, I believe it should be a lesser amount for loyal customers. So, I strongly urge the developer to reconsider the current plan of action! I recommend “grandfathering” loyal customers and cutting the cost to $10/year while charging new customers the $20/year.

by Busy.family.of.four

A while ago I PAID for this app. As in I purchased it. I want to say it was $10 or $15? But now it is free to download and there is a monthly subscription. At the time I paid for it there was no monthly subscription. But instead of getting grandfathered in they want me to start paying the monthly subscription for something I already bought. Right now I can’t even open the app and all the recipes I spent hours typing in are gone! Can you imagine purchasing a car outright/cash and then having the dealership come back and say they will repossess your car if you don’t start paying them monthly! I should get to keep what I originally paid for. So what happens if you spend hours putting in your data and they then double the monthly fee? I wouldn’t trust them.

by Ashbash1

Update - still ZERO response from Menu Planner about my issues. I have purchased a new app that is so much better and UPDATED! It took a week of non-stop work to get my recipes transferred but I am so happy I did. Shame on you for charging a subscription and not updating the obvious issues.

I have contacted the App’s customer support a couple times about the fact that photos disappear from the recipes every time I log in or out. I make sure that the App has synced. I am using the iPhone Xs and IPad Pro 11. Just now I had to find over ten photos that had been deleted from the iPhone. They do not respond to any requests for help. I should add, I am paying for the yearly subscription fee. Is anyone else experiencing this issue? It is unbelievably frustrating!