Contact BigOven Recipes Meal Planner Support

Using the app was a bit clunky at first because some of the features were not available on the basic version, so you had to upgrade to the pro which I did not want to do before extensively testing this app. A lot of my questions to the customer service were answered by simply suggesting that I allow them to make the changes for me on their end, which is a bit strange given the fact that I want to be able to make all of my own changes. The customer service team did not seem at all concerned with my frustration, I was unable to link the Web app with the mobile app and that once again was tackled with a “why don’t you do it this way“ and so after a few hiccups I decided that I wasn’t going to mess around with it anymore. And once again The customer service department did not seem to care that I was going to look for a different app and not continue to use this one. So I cannot recommend this app to anyone for that reason, I recommend that you guys find an alternative.

I tried to enter a personal custom recipe by typing it in. There are no “smarts” to adding a recipe. It’s just a free text box that lets you type in anything, rather than letting you add ingredients one by one. I don’t need a recipe app for that - I could just use a notes app like Google Keep, Evernote, etc. I expect a recipe app to calculate nutrition facts, allow me to vary the portion sizes, etc. Not to be a limited notes app. But even that functionality doesn’t work. I can’t type ten characters without the app minimizing my keyboard and exiting the text field. And when I finally fought enough to put in my whole recipe and clicked save, the app crashed and all my work was lost. No thanks.

This new version is terrible. Can’t add recipes to “favorites” or to “to try” lists. While it did import those lists from the older version when I signed in, when I tried to print one of those recipes the app crashed. When I reopened the app, the recipe I had tried to print had disappeared from my list. This app is not an improvement at all. I will stick with the older version and if that one stops working eventually I guess I will have to find another recipe site unless you improve this one. Very disappointed in Big Oven as you are generally my go to source for good recipes, the main reason being that your app was so easy and had great features.