Contact IM Instant Messenger Support

by Flourescentvest

Sending me ads is fine. Sending ads to my friends and colleagues is a big no-no. I know SHAPE is using this app to entice people to move to the paid one, but if this is how they treat their customers, why would anyone want to give them money?

Also, as a STRONG warning, their free app description hints that Skype with push notification is available on their paid app. It is NOT. It logs you out within fifteen minutes of closing the app. They have not fixed that problem, so be wary.

And, finally, allowing push notifications for just an hour is a very crappy time limit. Ads to us, ads to our friends and we have to keep logging back into the app every hour. It's ridiculous.

Find alternatives. IM+ Lite and IM+ paid are both apps that do not work the way that you want them to. Until they get rid of the ads to our friends and extend the push notifications to two or three hours, don't bother with the free on. And, if you're a Skype person who wants skype push notifications, don't bother with the paid IM+.

SHAPE, please fix this nonsense.

by Chorkie2

A lot of apps don't play nice with external Bluetooth keyboards on the iPad, but this one is the worst I've seen. If your Bluetooth connection happens to drop (which happens depressingly often in iOS), IM+ will confiscate your text entry box entirely. The only fix I've found is to completely close and relaunch the app by double-pressing the "home" button to bring up the system tray, hold down on the IM+ icon until the icons for it and your other open apps sprout close-boxes and start to shake, and close IM+ that way. Then reopen IM+.

I want to like this app, and originally gave it three stars in spite of this issue, but it's been months now. It doesn't matter that this is still the best free chat app I've seen when the others are completely unusable. This would be an excellent app if you would just clean up the entry box behavior.

And for GOD's sake, make the box bigger or, better yet, adjustable. Not everybody who uses chat apps communicates in monosyllabic grunts. Some of us actually conduct business over these things.

by Jbl1975

I purchased the IM + pro a little while back, and when I tried to re-download recently discovered it was no longer possible, the little cloud icon next to it was greyed out, so I assumed it was no longer being offered, though strange, since they were still offering this one free-to-download version. Come to find out, they’ve come up with a new $5 version, where nowhere I could find, there’s any mention or note as to what the previous clients of their app could go, be assisted in any way, etc. Well this is to warn you that if you purchase their services, they can, at any time, do the same to you, and possibly come out with another pay-to-download, premium version of their services. It’s really not the few bucks, but the fact that there’s no way, without incurring into a time consuming process that doesn’t guarantee any satisfaction, to protest behavior like this. Something should be brought to apple’s attention for sure.