Contact Perplexity Support
Company Name: Perplexity AI, Inc.
About: Perplexity gives you instant answers and information on any topic, with
up-to-date sources. It's like having a superpower on your phone that allows you
to search, discover, research and learn faster than ever before.
Perplexity Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Perplexity AI, Inc.
Verified email ✔✔
E-Mail: [email protected]
Website: 🌍 Visit Ask AI Website
Privacy Policy: https://static.vegachat.ai/privacy-en.html
Developer: Codeway Dijital
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9 Most reported problems 😔💔
I purchased a Perplexity-Pro - Mac subscription on 12/22/25. - $200. This past week, when I asked a research question i was told i was OUT OF CREDITS and was asked if I wanted to purchase more credits. I thought I had "unlimited" access to Perplexity? Why am I being asked to purchase credits? If this is true, then I wil need to cancel my subscription as I cannot afford this. Can I talk to a LIVE Perplexity customer service representative?
I have paid use of your AI for a year; I cannot use it normally even when I do a login. It works with me limited, like I am random customer.
I just joined and I wanted to send the answer to a question I asked and print it to my wife. I was not able to do it. Please let me know how I can print several pages or send it via EMail Thank you
My credit card is being charged monthly. The service has been terminated
Please advise what square foot rents have been for homes in newport beach ca from 2017 through 2025
I can't get access to perplexity online. I paid a subscription to be a pro member. I'm in australia
Sensitive
by Denise1986az
This app is ridiculous. You would assume a person is responding because Its almost as if it gets offended. It asked for the population of the trans community in India. I was genuinely curious about it and it told me basically to worry about health care for trans and treating them fairly. I kept asking and finally I asked if there were no statistics on the population and it finally generated an answer. Then I asked if some women wore a front Wedgie ( I don’t want to refer to it as a camel t*e just in case it’s inappropriate) but I asked if some women wore a front wedgie as a fashion statement or on purpose and again it told me it was inappropriate and that it is not my place to judge women. Excuse me I am a woman. I cant ask about things I’m genuinely curious about?
Serious accessibility issues for voiceover users with this app.
by Kansas City Reg
I have submitted feedback to the developers about the voiceover issues but so far I have heard nothing. Each line of an answer appears to only contain one word and when you do say all it just reads one word at a time. There’s no way to select or listen to the entire answer at once. And using the voiceover screen reader on the iPhone if you’re blind it’s just a very unpleasant experience the interface is very clunky and not fun to use and a lot of the buttons are not properly labeled. and it shouldn’t be that way.
Dumbed down by trainers
by ErwinG
As one of the first users of perplexity, I’ve seen how capable it was and was blown away by its performance and truly smart replies. But lately, I’ve noticed that the results produced by it has diminished in quality. I’m actually blown away at how terrible it is as if they were written by today’s elementary students. Try asking side by side the same question using perplexity, Google search engine without Bard, and Bing ai. You will see the stunning differences. Perplexity has the worst reply below a standard Google search engine. Add in Bard and it becomes even more apparent. The results that perplexity spits out seems like they were pulled from the lowest quality websites created by who knows who, who are definitely not the subject experts. How did this happen? Did you guys hire the wrong trainers? I meant ChatGPT is ChatGPT right? Why is perplexity below par?
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