Contact RunwayML

Contact RunwayML Support

Published by on 2024-02-15

About: Runway is the leading next-generation creative suite that has everything you
need, to make anything you want. And now, our most popular tools are available
right from your phone.



How to Contact RunwayML Customer Service/Support

RunwayML Contact Information

Listed below are our top recommendations on how to get in contact with RunwayML. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact RunwayML. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).



NOTE: If the links below doesn't work for you, Please go directly to the Homepage of runwayml



42.11% Contact Match

Developer: SBR Corp

E-Mail: [email protected]

Website: Visit RunwayML Website





Privacy & Terms:

https://runwayml.com/terms-of-use

https://runwayml.com/privacy-policy




Reported Issues: 3 Comments

4.6 out of 5

By Barrambila


USELESS APP

First, it takes me forever just to set up the app and go through an endless registration process where I am asked millions of questions, and three of my emails being denied because of not being accepted! Ultimately I had to create a new Gmail account just to register for this app. Next I am giving just 2 seconds available of any video! Next while the video is rendering and downloading, I need to listen to a perpetual endless audio loop on the two seconds of the video selected! Next after an ENDLESS waiting period just for this 2 second render to be finished, the final video that I just had to listen to it's audio loop forever, is downloaded to my gallery without any sound! To top it off, at then end of the process m, I am presented with a red warning screen like I'm gonna get arrested or something informing me that the video violates the app's policies in my account will be suspended! This is just a two second video of me looking at the camera and talking!!!!!!! What a freaking joke, instant uninstall!



By Alcool91


Not worth the hype

There are many ways to do text to video, or image to video, or video to video these days. All suffer from some coherency issues, but all offer their own strengths and weaknesses. Runway allows you to generate 4 second videos, and restricts the content way too heavily. I tried to make a cute video of my niece seeing her new cat for the first time, and I was restricted. I recommend open source apps like Deforum if you have the time to play with them. They are more fun, allow you to create longer more customizable videos, and don’t police the content at all. They are also rapidly updated and improved due to the team of developers on the open source project. Runway has some cool demos, but I don’t recommend it at all right now.



By Alex Voorhies


huge waste of time

until they make gen 2 available to the public this is somewhat of a waste of time for me all of the presets work really well in gen 1 but trying to diverge from those leaves you with footage that is loosely connected to the input “prompt” . I have friends who have access to gen 2 and the things they are making are incredible sadly they’ve been stringing everyone along for who knows how long. Wait for gen 2. GEN 1 is too limited , better off using an alternative.




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  1. Pulling issues faced by users like you is a good way to draw attention of RunwayML to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
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  4. If you are a RunwayML customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using RunwayML.


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