Contact Netvue Next Support

by AllNicknamesAreTakenGDI

Recently I started being unable to access my Orb cameras feed remotely. When I’m on WiFi they load immediately in the app, but when I am at work I get “Error loading”. Netvue service tells me to reboot cameras and router which I already did, but have no fix beyond that. They asked me to download the new Netvue app too and enable precise location for whatever reason. Since nothing has changed on my end, the issue must be on Netvue end but they do not take responsibility.

The new Netvue Next app is cluttered and not user friendly. Instead of taking me to the list of cameras it takes me to a cluttered screen and now I have to take an extra step to get to the camera feed. There is a saying “Don’t fix it if it ain’t broken”.

Netvue should concentrate their productive energy on ensuring the service works well rather than on redesigning the app that everyone has gotten used to and adding questionable “improvements”

by DontPayForExtra

I have 7 Netvue cameras at my house and I even convinced my neighbors to get them. Unfortunately even with the updated Netvue app “Netvue next” it’s still problematic. It takes 30+ seconds to load the camera, it freezes all the time, and the battery/solar cameras randomly goes offline multiple times a day. Ive moved my modem, I added wifi extenders and I’m still having the same problems I was having before any of the changes. My neighbors cameras do the same thing. I’m over it. I just want something that works consistently. These do not

Oh yeah and on the solar powered cameras you can’t have continuous recording. It records for sometimes as short as 3 seconds then cuts off?! What a waste of time and money.

They need to figure out how to have a more reliable system wether it be the cameras, the app, or both.

by BPF72

I find this app so frustrating. I use it for my birdfeeder (was by customer service told to switch to this app after having numerous issues with the Birdfy app). Recordings often don’t load for days at a time. Many videos are only 2-3 seconds instead of the 30 seconds it’s set to record for. Customer service tells me to check my internet connection - we know this isn’t the issue and it makes no sense that the app will work one week and not the next. The camera is recording videos, the issue is the app. If I go under my spouse’s account the same videos are viewable. Camera is high quality but what difference does that make when an app is garbage?