Pure AI Status

Last Updated on 2023-12-05 by YAO SHIBIN

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Common Pure AI Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Pure AI app on iOS and Android devices. Solve all Pure AI app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Pure AI iPhone Issues and Solutions

Pure AI iOS app crashes, not working, errors
Pure AI iOS app network issues
Pure AI on iOS has black/white screen

Pure AI Android App Issues and Solutions

Pure AI has errors/crashing/not working
Pure AI server network connectivity issues
Pure AI has black screen

Pure AI iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Pure AI app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Pure AI app crashes or not working on Iphone (iOS):

Close and restart the Pure AI app on iPhone
Update Pure AI app to the Latest Version for iOS
Uninstall and reinstall Pure AI iPhone app
Update your iPhone to the latest iOS version

Fix Pure AI on iPhone unable to connect to server/internet connection issues::

To resolve Pure AI network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Pure AI black/white screen (blank screen) on iPhone:

Follow the Pure AI iOS app troubleshooting guide Here →

Pure AI Android App Issues and Solutions

Fix Pure AI not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Pure AI app issues:

Force Stop the Pure AI App
1. On android, goto "Settings" » click Pure AI app. » click "Force Stop".

Update Pure AI to the latest version on PlayStore

Clear Pure AI App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Pure AI app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Pure AI.

Fix Pure AI unable to contact server/ Pure AI internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Pure AI » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Pure AI » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Pure AI on android.

Solve Pure AI black/white screens issue on Android:

Follow the Pure AI android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at YAO SHIBIN, developers of Pure AI.