Contact myPurina Support

by IsThisNameTaken1245

Doesn’t work with online purchases. Works great with grocery store receipts, but I buy 90% of my cat food/treats online. I’ve tried submitting the paid invoices provided by the online retailers, submitting screen prints, everything. It always says something like “can’t read line item”. Well I can, it’s right there on the receipt I just submitted. I know it’s reviewed by AI, but really, can’t this be programmed better? Every online purchase I submit is automatically rejected. Every time I have to bring it to their customer service’s attention and they will manually approve it. It’s extremely frustrating.

by WVDaizyMay

I downloaded the new app in early September-patiently waited until October 10th to contact customer service as to why my points from the previous app were never transferred to the new app. I was informed that within 24 to 48 hours I would receive an email from Purina detailing the transfer of points. As of today, October 25th, my previous points still have not been transferred and no email from Purina. I redeemed 1300 points for a digital gift card today, October 25th. When there was no receipt of the gift card in a timely manner to my email address, I called customer service. Customer service indicated that the digital gift card would be received in 24 to 48 hours from the return email address of noreply@vcdelivery. com. This information should be shared somewhere in the app or, at the very least, under the FAQ section of the app.
This app is a mess and customer service seems to be powerless to do anything to resolve the issues that customers are experiencing. It would appear they are using a third party for the delivery of the digital gift cards. Purina-your customers and their pets deserve better than this poorly thought out and executed app. My recommendation-get it together Purina or discontinue this PR nightmare of an app.

by Jflksksheoeoeoeoeoeoeo

Unusable. I’m trying to use it on my iPad Pro and, first of all, it won’t adjust to landscape view so I have to look at it sideways while I type with my keyboard attachment. But I suppose it doesn’t matter because it keeps crashing each time I try to enter my cat’s profile. Actually, the first issue I had was in trying to add her profile photo…I chose a photo and then it just went to a blank screen. No way to back out, close it, anything. I literally had to turn my iPad off, wait the compulsory 30 seconds, then turn it back on. When I did this, I went back to the app to finish setting up her profile without a photo. When I did this, each time I tried to enter her name, the app crashed on me and closed down. I tried it 3 times with the same result, at which point I decided I didn’t want to be a Purina rewards member after all. And I suggest you do the same if you don’t like getting frustrated on a lovely Saturday morning. Toodles.