Contact myPurina Support

I have six cats and buy a lot of cat food. I signed up for the new program and did all the bonus activities. At one point I think I had 200 points. All six of my cats were in my profile. But now I have 0 points. I sent an email for help and never got a response. I called and was told they could see my points but didn’t see my email. I was told to respond to an email with a screenshot of my 0 points. Nothing. I tried updating the app. Nothing. I tried reinstalling the app. Now all my cats are gone and the activities I already completed are incomplete. And where did my receipt go?? This app is terrible. I’m so frustrated I lost all my points from the previous program and can’t do anything with this one. Please fix this.

I've been using the app since I first got the email to download it. I had 4300 points, tried to redeem 1300 and the gift card was never sent. Went back yesterday and all my points are gone and so are all of my pet pictures that I uploaded to my account. I tried to reupload pics, different pics so I knew if they were deleted lol and they were. So I supposedly redeemed 1300 points I redeemed for a gift card i never got and had 1900 left but my account just says "uh oh" no record of anything. I've been using the website since years before they even switched to the app, before the new/now old website and the new app, like I've been a true supporter since my cats were born lol

The app provides no added value compared to simply using the website. Unfortunately, the website is “down for maintenance” which is ridiculous because that message has been there for weeks. By the time I realized that the website was never going to work and downloaded the app, multiple receipts were no longer valid for the program. Only receipts less than one month are accepted, but it takes them nearly a month to approve anything. So, you basically have to upload the day of the purchase or else they will reject it.