Contact Deye Cloud

Contact Deye Cloud Support


Company Name:

About: "Supporting the establishment, data acquisition, data monitoring, one-stop
operation maintenance and after-sales service of all new energy power stations.
Through the Deye smart cloud big data platform, all types of power stations
with transparent management which improves the value of power stations
comprehensively.


 
  2026-04-30

Deye Cloud Customer Service 💢

Hard-to-find customer service info can be a red flag. Is Deye Cloud Safe to use?

The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.



NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Ningbo Deye Technology Co., Ltd.



Verified email ✔✔

E-Mail: [email protected]

Website: 🌍 Visit Deye Cloud Website

Privacy Policy: https://www.yuque.com/docs/share/f2ba30a6-455a-46cc-b72b-b4baad34bcf0?#nnGIo

Developer: Ningbo Deye Technology Co., Ltd.





Can I trust Deye Cloud app?

Protect your data and wallet. We investigate the developer's website (Deyeinverter.com), verify they're legit, and uncover hidden scams or complaints.




3 Most reported problems 😔💔

4.6 out of 5

Don’t hire mentally challenged SDEs

2024-12-21

by Ebanaya Reklama

After the last update the app went nuts - being disconnected from the grid it sends me push notifications every minute.

Morons, if I’ve disconnected the inverter - i have a reason (or I’ve got a blackout) - why do you annoying me every minute?

Also - internal feedback form doesn’t work, it requires phone number even it was already entered.
Localization to Ukrainian language is poor, ugly and contains ruzzi characters.

I’ll probably go to remove this app in favor of HomeAssistant.

Can’t log in

2024-12-22

by Ichobmw

I cant login for the past 2 weeks!
Account does not exist, email does not exist!
Please fix it!

Region switching is gone

2024-12-23

by Kobusp

No idea if qa even exists for this app




Have a Problem with Deye Cloud? Report Issue




Why should I report an Issue with Deye Cloud?

  1. Pulling issues faced by users like you is a good way to draw attention of Deye Cloud to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a Deye Cloud customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Deye Cloud.


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