Company Name: Guangdong Pine Lake Technology Co., Ltd
About: AI bird recognition, watching your feather visitor at any time,
1. Remote
control: take pictures and videos from anywhere
2.
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The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
by Indigo IndigoNight
So frustrating. I love the camera. It takes good pics and sound quality is also good, but getting it to pair was ridiculous and the app won’t give any notifications or record when birds show up. I just have to keep opening the app and checking. There is no chat help even though they make it look like there is… they just leave you hanging for days. I finally got an email address but support didn’t know what to do and just had me keep reconnecting and updating (even though I had just installed). Still no notifications. Returning the birdhouse, which is a shame because it would be great if the app worked.
by Sflagrl
This seems to have all sorts of cool features, but the complete lack of instructions and non-intuitive interface make using them next to impossible. There were instructions for set up, but many steps were left out and it was very frustrating and time consuming. Further, it appears the cloud storage function is only available only by purchase through the vendor for $45-$70'year, you can't simply use your existing Icloud or other storage. Crappy app kind of ruins what would be an awesome bird feeder. I'd give it 0 stars if I could.
by HMcCFla
I have gone on the live chat four times, and never get answered. My unit is not working properly. When I try to turn on motion detection, it says the operation failed. It does not have any of my motion. Detections saved for me to look at. The only thing I can do is go into the app and click on the arrow, and then I can see a live stream, but nothing that happened in the past all of my saved motion recordings are gone.
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