Contact Bird lover feeder Support
Company Name: Guangdong Pine Lake Technology Co., Ltd
About: AI bird recognition, watching your feather visitor at any time,
1. Remote
control: take pictures and videos from anywhere
2.
Bird lover feeder Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
Verified email ✔✔
E-Mail: kylin@pinelake99.com
Website: 🌍 Visit Bird Lover Website
Privacy Policy: https://qin.tuyacn.com/app-agreement/en/979367405/v1.0.0/1/smart/app/package/979367405/privacyUrl_1654071894161.html
Developer: Guangdong Pine Lake Technology Co., Ltd
3 Most reported problems 😔💔
App and Device Not Great
by DaisyBFA
The device takes pics on its own and saves to “History”. The memory filled up within two weeks so I no longer get pictures (unless I’m watching it live and take them on my own). It appears I should be able to clear History one by one which is tedious…yet Ive tried and the pics remain. The user guide is worthless for troubleshooting and I haven’t gotten any solid responses to the company for my inquiries. Do I need to buy a new memory card? If so, tell me! I don’t want to pay for Cloud storage.
The app’s features are not really intuitive. Instruction manual and online help is all useless.
No notifications
by Indigo IndigoNight
So frustrating. I love the camera. It takes good pics and sound quality is also good, but getting it to pair was ridiculous and the app won’t give any notifications or record when birds show up. I just have to keep opening the app and checking. There is no chat help even though they make it look like there is… they just leave you hanging for days. I finally got an email address but support didn’t know what to do and just had me keep reconnecting and updating (even though I had just installed). Still no notifications. Returning the birdhouse, which is a shame because it would be great if the app worked.
Difficult to use, no instructions
by Sflagrl
This seems to have all sorts of cool features, but the complete lack of instructions and non-intuitive interface make using them next to impossible. There were instructions for set up, but many steps were left out and it was very frustrating and time consuming. Further, it appears the cloud storage function is only available only by purchase through the vendor for $45-$70'year, you can't simply use your existing Icloud or other storage. Crappy app kind of ruins what would be an awesome bird feeder. I'd give it 0 stars if I could.
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