Element X - Secure Chat & Call Reviews

Element X Reviews

Published by on 2026-03-16

🏷️ About: Element X is the future Element. It is the brand new, and fastest ever, Matrix client.


       


Is Element X Safe to Use?

We Investigate the app owner's website (Element.io), verify their legitimacy, and uncover hidden scams and complaints.


Overall Customer Experience 😎


😎 Positive experience
63.9%

🤬 Negative experience
36.1%

🫥 Neutral
0.0%

~ from Justuseapp.com NLP analysis of 123 combined software reviews.

Is Element X Safe?
Element X - Secure Chat & Call is very safe to use.
63.9/100

  Safety Analysis »»

Is Element X Legit?
Element X - Secure Chat & Call looks authentic and legitimate.
63.9/100



Read 17 Customer Service Reviews 😠💢

3.4 out of 5
Missing Features

It’s missing the ability to manage sessions, security settings, basically do anything that you would expect a matrix client to do except show messages. Will increase rating when more basic features are added.

Can’t login

No apple login support.

Can't get past recovery key screen

Created and saved my recovery key but it just pops up a warning about saving it. Can't get past this point.

Too much is missing

I’m trying to embrace this for my teams but there’s too much missing for this to be a viable solution for them. Why can’t I just see a list of channels grouped in their spaces? Why can’t I pin a post? Matrix is great. ElementX ecosystem is not.

It's a start, need a lot of work

Basics work better then the orginal Element App, but still missing a lot of features.

Voice to Text (system) still does not fuction correctly, always gets cut off. Release notes said fixed but the bug is still there.

Threading does not work, messages just show up in-line the main chat.

Hoping dev picks up on ElementX.

Some bad experiences

When will element X support one-to-one voice and video calls like element?This X client always prompts me to verify the key. I have already verified it. Sometimes I have to verify it again. It is really annoying. It also keeps getting stuck on the verification interface. I have to uninstall ElementX to log out. This logic is so stupid.

Huge improvement in UX but comes with a loss of some functionality

ElementX looks and runs amazing, but there is no user management nor message search, so I need to keep the old element installed for more advanced actions. PLEASE restore the “Modern” message UI, ElementX would be a 5 for me if that was brought back; the bubbles take up too much screen space for my taste!

Bug in Chinese input methods support

Please fix it

Good potential but lacking

I want to rate this highly but there’s so many features missing from this as compared to Element. Threads is a huge one as if voice calling and voice notes. ElementX has tons of potential

Getting There

WAY better UI and sync than the previous app.

Only missing extra rooms/servers. Getting some weird duplications with a few specific contacts though.

Almost perfect

I’m a big fan of Element and this version is a huge improvement visually and the performance is a big step up. The only thing holding out back from being my main daily driver is the lack of threads and spaces/subspaces. Once these features are added, this will be the only Matrix client I will ever need. Well, gif support would be great too. Im very excited to see how Element x develops

Chinese input

The Chinese input always has some problems, even for the latest version.

A darn fine work in progress

I know it's still early days for X but wow it is so fast and really works well :)

Could show the URL of homeserver instantly?

It takes me 30s to show the “matrix.org”, then I change it to my homeserver. Maybe the ISP blocks the matrix.org website, I guess. So I desperately hope just display the interface “matrix.org” when logining and don’t have to wait the connection to matrix.org. In that case, we can change the homes ever url quickly. thank you guys.

App crashes fixed!

Opened Element X, upon signing in to my matrix.org username and password, ElementX keeps crashing back to my Home Screen. Will adjust stars once this gets fixed, thanks and good luck. Edit: updated on 09/17 fixed the crashes so kudos to the devs for very quick work, thank you very much!

Amazing

I can finally watch videos on my iPhone in Element 😩 Thank you!!

Great idea, waiting for improvement

Really like the innovation. Keep going, you're doing a great job!



Is Element X Safe? 🙏

Element X - Secure Chat & Call is very safe to use. JustUseApp Safety Score for Element X is 63.9/100.
This assessment is based on our NLP analysis of 123 user reviews. Combined with the app store average rating of 3.4/5.

Safety Analysis

42.9% of users say app is safe 👍
42.9%

35.7% of users have some concerns ⚠️
35.7%

21.4% of users say app is risky 🚨
21.4%


Is Element X Legit? 💯

Element X - Secure Chat & Call looks authentic and legitimate. Our NLP models processed user feedback to estimate legitimacy. JustUseApp Legitimacy Score for Element X is 63.9/100 .
This conclusion is based on analysis of 123 user reviews.

🔏 Privacy & Data Safety

Element X collected the following data from you:

  • Data Linked to You:
    • Location
    • Contact Info
    • Identifiers
    • Diagnostics
  • Data Not Linked to You:
    • Contacts
    • User Content
    • Usage Data
    • Diagnostics



How was your experience with Element X - Secure Chat & Call? Post a Review




Features

Matrix-based, Element X lets you self-host your data or choose from any free public server (the default is matrix.org, but there are plenty of others to choose from).

All the power of Matrix - and the complexity of decentralized end-to-end encryption - is now hidden under a beautiful and intuitive user interface using the very latest frameworks and accessibility features.

Element X delivers speed, usability and reliability on the decentralized Matrix open standard.

Enjoy the freedom of the Matrix open standard! You have native interoperability with any other Matrix-based app.

It’s not just the fastest Matrix client, it’s also fresher and more reliable.

  Contact Support
Developer:
Vector Creations Limited

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