KWANGYA CLUB 광야클럽 Reviews

KWANGYA CLUB 광야클럽 Reviews

Published by on 2023-05-10

🏷️ About: The KWANGYA CLUB is the official fan club service of SM Entertainment, which is the first service of SM's meta-verse brand KWANGYA. The app allows fans to directly communicate with their favorite artists, check their schedules, and access exclusive content.


     


Overall Customer Experience 😎


👿🤬😠 Negative experience
59.8%

😎👌🔥 Positive experience
23.3%

🙄💅🫥 Neutral
16.9%

~ from Justuseapp.com NLP analysis of 33 combined software reviews.



Summary of Customer Reviews (Takeaways): 💎

• Easy to sign up and change language

• Tutorials available on TikTok

• SM includes international fans in their membership

• App helps connect fans with artists



Read 28 Customer Service Reviews 👿🤬😡😠💢😤

1.8 out of 5

No English

2022-09-10

I expected there to be an option for multiple languages because SM is so widely known and the groups under SM have many international fans. However, I cannot even register under KWANGYACLUB광야클럽 because of the language barrier. SM tweeted about the NCT127 ACE membership and it was included for international fans so why is there not a language option for international fans? I am registered on LYSN and was hoping to transfer everything over to the Kwangya Club app like I was promised I would be able to once I bought the membership, however I do not see a way to be able to do that with this barrier. If KWANGYACLUB광야클럽 is to help us connect with the artists and for the artists to be able to connect with ALL fans why are there not all language options? It doesn’t seem like it’s for ALL the fans if it’s just in one language. There is not a Spanish, French, Japanese, Chinese, English, Italian or any other option than Hangul. I understand that these artists are Korean which makes sense that KWANGYACLUB광야클럽 is in Hangul but if, like stated before, KWANGYACLUB광야클럽 is for EVERYONE, why is there not an option for everyone to be included? Nowhere in downloading KWANGYACLUB광야클럽 did it say it only had one language option. I feel deceived by this misinformation

Not a Global Friendly App

2023-11-16

KWANGYACLUB광야클럽 is only beneficial to those who know Korean, it doesn’t even translate most content, even though it asks you your preferred language. Ace membership also gives international fans no form of benefits so there was no purpose of them making KWANGYACLUB광야클럽 and they should’ve remained with Lysn.

No translations

2023-12-16

KWANGYACLUB광야클럽 is not meant for international fans. All post that are in Korean do not have an option to translate it to your preferred language. I purchased ACE membership and wasted my money due to this. The lysn app was much better.

Buggy

2024-01-17

KWANGYACLUB광야클럽 is so full of bugs i don’t understand why they disconnected ACE benefits from LYSN before KWANGYACLUB광야클럽 was ready to be used…

app is broken

2024-02-18

im just trying to purchase the kwangya ace fanclub membership but it won’t let me sign in. after i type in my login info the screen just disappears and it doesn’t let me in. KWANGYACLUB광야클럽 is broken please please fix

TRASH

2024-03-19

KWANGYACLUB광야클럽 is literally inaccessible it will not let me log in; I get a bad gateway timeout after I enter my password.

Needs improvement

2024-04-21

As an international fan that uses their Lysn (bubble) app to communicate with artists I was upset when they disabled the community feature. They announced that they would be making the KWANGYA club app instead. It was easy to use and I get notifications from it. The problem is there is never a translation button. They also post things in KWANGYACLUB광야클럽 that fans can’t see unless they want to pay a re-accruing fee. This new “ace club” feature allows fans that pay to see photos that the artists post as individuals or as a group…. Another issue I have is that they post a accurate schedule for fan call and or fansign events but of course unless you fluently read Korean, you can’t understand anything. I have been trying to win one but struggle even trying to see when it is. I will say that KWANGYACLUB광야클럽 does have some strong points. They added new features for fans that are interested in going to events and or concerts and notify you in advance of when these things occur. But between me not being able to properly understand what I’m reading and me constantly getting kicked out of my account, I had to give this zero stars. Until it is as smooth and useful as the community feature on their Lysn app it will stay at one star for me(I wanted to leave it at zero but I was forced to give it something).

Notifications no longer working

2024-05-22

If I could chose a half-star rating, I would. I have done everything suggested by app support to fix the issue of not receiving notifications but none of it has worked. I even tried to contact app support but trying to communicate the issue that way is difficult because all of the correspondence is in Korean. Then, of course, is the issue on KWANGYACLUB광야클럽 itself of how app users still cannot translate ANY of the posts from Korean into English. It seems to me that nothing about KWANGYACLUB광야클럽 is working correctly at the moment. Please fix these issues or I may have to cancel my ACE membership because using KWANGYACLUB광야클럽 service is starting to become a waste of money.

Not for international fans & login issues

2024-06-23

As noted in other reviews, KWANGYACLUB광야클럽 is really only for Korean fans. The fact that developer responses to comments in English about language issues are entirely in Korean really drives that point home. And I can’t login any more - I put in my SMTown info, the login slides up, the screen dims, and then nothing. No error message, no indication anything is happening, just stuck on a dimmed splash screen.

How is this a global app?!

2024-07-24

If English is your primary language, don’t bother downloading KWANGYACLUB광야클럽. Lysn at least translates notices but this one is in Korean. Unless, you’re a WayV fan then you’ll get Korean and Chinese. Which is crazy because 127 is a global group but none of their notices were translated to English even when it was regarding their US Tour. If you don’t want iFans in this space don’t make it available to us.

Not for international fans

2024-08-25

From an EXOL: Unless you know Korean I wouldn’t even download KWANGYACLUB광야클럽 . It doesn’t translate anything like lysn did, doesn’t let you comment unless your an ACE member, and everytime I open KWANGYACLUB광야클럽 it makes me log in again or it tells me my password is wrong even though it’s not

Horrible App: keep crashing

2024-09-25

Horrible app / crashing too often / Login fails / it kicks me out all the time / poor interface / unable to reply to celebrity’s comments / late notifications :(( I miss lysn platform☹️ (at least they didn’t crash like kwangya club)

No notifications

2024-10-27

I have the notifications for KWANGYACLUB광야클럽 ON but I still don’t get them. This needs to be fixed because this has been an issue since KWANGYACLUB광야클럽 launched. I might as well uninstall cause it’s useless 🤷‍♀️

No English

2023-10-23

Can’t understand anything. No language options all in Korean. I bought the membership and this is disappointing

can’t even log in??

2023-11-24

i’ve seen several people have the same issue as me where attempting to log in just makes an “abnormal approach” message pop up. for me, i get that 90% of the time and the other 10% i get another error message. please make a patch/update for this or something because it is so annoying that i can’t even get into KWANGYACLUB광야클럽 when i paid for it

Not letting me login.

2023-12-25

I have an ACE membership with SHINee from Lysn app which is linked to my account on my computer and when I put my login info in on KWANGYACLUB광야클럽 on my phone I get “ID or Password are incorrect”.
😐
I’m literally copying and pasting the information from my saved info that lets me login on my computer and it’s telling me it’s incorrect. If there’s any customer service, it’s all in Korean so I can’t even access it and it isn’t easy to find in the first place. Help in other languages is definitely needed!

Fix your app

2024-01-26

Accidentally left the club after my ace registration. Then when I could finally join again they took away my ace. What makes it even better is if I try to register another ace it says I already have it but my account shows basic. Terrible app. Wish I could leave no stars

😢

2024-02-27

还我快乐老家

아니 최소한 로그인을 할 수 있게 만들어달라고요

2024-03-28

에이스 구매한 지가 언제고 가입한 지가 언젠데 로그인만 하면 멈춰버리니 뭔...
잘 쳐도 멈춰서 먹통이고 아이디 fff 이렇게 치고 비번 zzz 이렇게 쳐도 멈춰버립디다

Log in error

2024-04-29

I can’t even log in

Add in-app translations!

2025-05-01

On Lysn you were able to do this. I don’t understand why now it can’t

Translations WHEN?!

2025-09-20

Can we PLEASE get an update with the ability to translate? Also, could alternate-language versions of long notices please be posted??? PLEASE

cannot sign up

2025-10-21

i have legit been trying forever but KWANGYACLUB광야클럽 keeps bugging out and it won’t let me create an acc

Can’t log in

2025-10-18

I still can’t find my way in. Trying to change my password. I get the email with the temporary password that’s supposed to log me in to change to a new one. But it’s not logging me in to do so.

notifications???

2025-12-13

why is there no notification options

It is not friendly!

2025-12-14

KWANGYACLUB광야클럽 is not friendly, to look for options such as writing or message in the posts they publish I can't do it. I'm an international fan and everything is in Korean, I have the English option checked but it doesn't really work.

Translations needed

2026-03-05

The artists schedules and messages are all in Korean. There doesn’t seem to be a way to translate what they are saying.

Other than that, KWANGYACLUB광야클럽 is easy to use and navigate. It just defeats the purpose if you can’t understand what they’re saying.

helping ppl in the reviews😭

2025-01-06

Guys to log in you need to sign up, and there’s an option to change the language and stuff. To change the language go to the three dots and click the second option, there you’ll find an option for english or other languages and then from there you can go to where it says log in, and click sign up instead if you’re new like me. just saying cuz i’m seeing ppl be confused by that, it’s pretty easy when you know what to do. If this didn’t help anyone there’s tutorials on tik tok!! And to the creators of KWANGYACLUB광야클럽 , at least give some sort of tutorial😭😭



Is KWANGYA CLUB 광야클럽 Safe? 🤗🙏


Yes. KWANGYA CLUB 광야클럽 is quiet safe to use but use with caution. This is based on our NLP (Natural language processing) analysis of over 33 User Reviews sourced from the Appstore and the appstore cumulative rating of 1.8/5 . Justuseapp Safety Score for KWANGYA CLUB 광야클럽 Is 28.0/100.


Is KWANGYA CLUB 광야클럽 Legit? 💯


Yes. KWANGYA CLUB 광야클럽 is legit, but not 100% legit to us. This conclusion was arrived at by running over 33 KWANGYA CLUB 광야클럽 User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for KWANGYA CLUB 광야클럽 Is 48.3/100..


Is KWANGYA CLUB 광야클럽 not working? 🚨


KWANGYA CLUB 광야클럽 works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.



How was your experience with KWANGYA CLUB 광야클럽? Post a Review




Features

- Direct communication with artists: Fans can check photos and posts left by their favorite artists and communicate with them directly.

- Exclusive content for ACE members: The app provides limited content that is only available to ACE members.

- Easy access to artist schedules: Fans can easily check the schedules of their favorite artists, including broadcasts, performances, and offline events.

- Mobile membership card: Fans can use the app's mobile membership card to participate in offline events and receive various benefits.

- Artists available on KWANGYA CLUB: KANGTA, BoA, TVXQ!, SUPER JUNIOR, GIRLS' GENERATION, SHINee, EXO, Red Velvet, NCT 127, NCT DREAM, WayV, aespa.

- Terms of use and privacy policy: The app provides links to its terms of use and privacy policy for users to review.

  Customer Service/Support
Developer:
SM Brand Marketing Co., LTD.